Bilingual Family Services Manager

HABITAT FOR HUMANITY INTERNATIONAL INC; Charlottesville (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

Habitat for Humanity of Greater Charlottesville is seeking a Bilingual Family Services Manager to support homeowners post-closing and work with the pre-closing staff to address challenges in the homebuyer program.

The role emphasizes Spanish translation, HOA liaison activities, and leadership development within a mixed-income community. It reports to the Department of Family and Community Partnerships.

Qualifications

• Excellent interpersonal skills.
• Strong English and Spanish skills, both written and verbal.
• Ability to work effectively with low-income residents from diverse backgrounds.
• Strong group facilitation skills.
• Ability to build relationships with volunteers, colleagues, Board and committees.
• Attention to detail.
• Positive, adaptable approach to changing work environments.

Responsibilities

• Post-closing support for homeowners and Neighborhood development.
• Provide Spanish translation and interpretation assistance for warranty and administrative needs.
• Serve on HOA boards and liaise with management to resolve property matters.
• Oversee Neighborhood Advisory Council and collaborate on neighborhood improvements.
• Establish clear communication between residents, Developer, and HOA.
• Plan events to foster social cohesion in a mixed-income community.
• Support Southwood Neighborhood Plan implementation and engagement.

Skills

Interpersonal skills

English/Spanish bilingual

Diversity & inclusion

Facilitation skills

Relationship building

Attention to detail

Positive, adaptive attitude

Job description

Job DetailsJob Location: HFHGC Main Office - Charlottesville , VA 22902Position Type: Full TimeSalary Range: $55,000.00 - $60,000.00 Salary/year

ORGANIZATION OVERVIEW

Habitat for Humanity of Greater Charlottesville (“Habitat”) is a cutting-edge non-profit housing and community development organization creating simple, decent, affordable homes in partnership with low-income families, volunteers, and the communities of the Greater Charlottesville region. We are advocates, promoting innovations and policy solutions designed to increase the affordable housing supply across the communities we serve. Home construction capacity is multiplied by a volunteer labor force including homeowner families, corporate, civics, and faith groups. Habitat is an affiliate of Habitat for Humanity International (“HFHI”), a global ministry working to end housing poverty worldwide.

In 2013, Habitat completed construction at Sunrise, the first trailer park transformation in the nation without resident displacement. Currently, Habitat is redeveloping the Southwood Mobile Home Park with similar objectives. Southwood is the area’s largest single concentration of affordable housing and its greatest remaining redevelopment opportunity. When complete, the redeveloped Southwood will be unprecedented in scale nationally. Habitat has also partnered with the Piedmont Housing Alliance and the City of Charlottesville to purchase the Carlton Mobile Home Park. In the short term, our plan is to manage the park responsibly while helping residents develop the collective capacity to be leaders in the eventual redevelopment of the property into a mixed-income community without resident displacement.

Habitat is a national pioneer in mixed-income community development. To date, Habitat has contributed to 12 mixed-income neighborhoods and built and sold almost 400 homes.

POSITION SUMMARY

The Bilingual Family Services Manager is part of Habitat’s Department of Family and Community Partnerships, which provides direct services and support for JHabitat applicants, homebuyers, and homeowners. This role would be responsible for the post-closing support of each neighborhood, while working with the pre-closing staff to react to challenges and institute changes for the homebuyer program.

DUTIES AND RESPONSIBILITIES

Direct Services & Homeowner Support

• Facilitate Post-Closing Transitions: Conduct scheduled check-ins with Habitat Homeowners to ensure a successful transition into homeownership, assisting with utility setup, school registrations, and navigation of local services, etc.
• Warranty Coordination: Assist the Warranty Manager by providing Spanish interpretation and scheduling assistance for warranty appointments during the Homeowner's one year warranty period.

Community Engagement & Governance

• HOA Representation: Serve on the Southwood Community Association Board during the Declarant Period representing the Developer.
• HOA Troubleshooting: Act as a liaison for homeowners to resolve HOA-related matters working in collaboration with the Property Management Group. This may include the submission of Architectural Review Board (ARB) applications and the resolution of property violations.
• Leadership Development: Oversee and further develop the Neighborhood Advisory Council (NAC) at Southwood, facilitating a collaborative space where resident leaders and the Developer brainstorm neighborhood improvements.
• Strategic Communication: Establish and maintain efficient communication channels between residents, the Developer, and the HOA to foster transparency and clarity.
• Community Building: Design and implement events aimed at fostering social cohesion within a mixed-income neighborhood context.
• Neighborhood Plan Implementation: Work with the Southwood Community Engagement team to support resident engagement in the planning, development, and implementation of the Southwood Neighborhood Plan.

Organizational Impact & Administration

• Program Evaluation: Conduct 12-month post-closing surveys with homeowners to gather data that informs the organization's future building strategies and educational curriculum.
• Bilingual Support: Provide Spanish translation and interpretation services to support the administrative needs of the Department of Family and Community Partnerships.
• Strategic Planning: Collaborate with the Associate Director of Community Engagement to implement leadership development plans for Southwood and Carlton.
• Asset Collaboration: Implement and support programs that help families prioritize exterior maintenance, ensuring the long-term preservation of their property values and neighborhood assets.
• Management: This position does not currently have direct reports but may include supervisory responsibilities in the future.

This job description is intended to provide general information about the position. It is not an employment contract and is not intended as a complete list of all job roles and responsibilities. The incumbent may be required to perform other roles and responsibilities. As with all positions, the responsibilities, roles, and requirements of this job may change. The organization, at its discretion, may alter this job description at any time with or without notice.

QUALIFICATIONS AND EXPERIENCE

• Excellent interpersonal skills.
• Strong English and Spanish Skills, both written and verbal.
• Ability to work effectively and compassionately with low-income residents from diverse racial/ethnic backgrounds.
• Strong group facilitation skills.
• Ability to develop and maintain effective working relationships with volunteers, colleagues, Board, and committee members.
• Demonstrate attention to detail.
• Positive, “can do” personality with the ability to adapt flexibility to a changing work environment.

In addition to the above, all staff members are expected to exhibit the following on a consistent basis:

• A dedication to an interdisciplinary, collaborative approach to work.
• Passion for supporting the organization’s mission and for maintaining programmatic excellence.
• Proven success working with individuals of diverse backgrounds.
• Ability to manage multiple projects and assignments simultaneously, often with competing deadlines.
• Communication skills that allow for productive sharing, debate, and exchange of information and ideas, whether verbally or in writing.

PHYSICAL REQUIREMENTS

This position requires regular walking and standing for prolonged periods while conducting outreach activities in the community.

Prolonged periods sitting at a desk and working on a computer is necessary.