Bilingual Family Advocate - Alameda

Warren Village Inc.; Denver (CO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Holidays

403(b) plan

Medical, dental and vision

Telemedicine

Life insurance

Job summary

Warren Village is seeking a bilingual Family Advocate to coach residents across housing, education and workforce navigation on one of our campuses. The role includes assessments, goal planning, referrals, crisis support, and documentation in HMIS/Penelope, using Mobility Mentoring to promote upward mobility.

Fluency in English and Spanish is required. The position involves outreach, lease-up support, and collaboration with internal and external resources; travel within metro Denver is limited.

Qualifications

• Fluency in English and Spanish (verbal and written).
• AA in Social Work, Human Services or Education with 4+ years related experience.
• Bachelor’s or Master’s in Social Work, Human Services, Education or related field.
• Experience in nonprofit settings and case management is preferred.

Responsibilities

• Implements coaching and mobility mentoring to support economic mobility, housing and education goals.
• Conduct outreach and assist residents during pre-lease-up and lease-up with documentation for housing vouchers.
• Link residents to community resources and coordinate referrals with internal and external partners.
• Provide education, workforce navigation and crisis intervention when needed.

Skills

Bilingual English/Spanish

Education

AA in Social Work, Human Services or Education

Bachelor’s or Master’s in Social Work, Human Services, or Education

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Family Advocate - Alameda

Salary Range: $28.92 To $33.73 Annually

Summary/objective :

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village’s campuses. Coaching services include conducting biopsychosocial assessments, goal planning, education and workforce navigation, resource and referral, problem solving, de-escalation, and mediation.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Essential Functions and Responsibilities :

• Implements Warren Village mission through coaching activities with program participants at one of

Warren Village’s campuses, monitors, and documents progress on individualized plans.

• Utilizing a Mobility Mentoring approach, conducts detailed Economic Mobility Bridge assessments to identify each family’s strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health, and wellness and more.
• Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
• Links residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency,

exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources.

• Work directly and collaboratively with participants on education, workforce, accessibility navigation.
• Maintains a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.
• Communicates effectively to a wide array of audiences from participants to externalstakeholders.
• Assists participants through problem solving, direct support, crisis intervention, de-escalation, and mediation, as necessary.
• Completes timely and accurate service documentation in HMIS and Penelope; maintain data management records including progress notes, assessments, and assisting with program data reporting.
• Utilizes trauma-sensitive, coaching and 2Gen orientation in work with participants.
• Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
• Support department donations including ordering, picking up, and distribution.
• Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.
• Assist with Enrichment programing on evenings and weekends events as needed.

Other duties as assigned.

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission, goals, and values of Warren Village
• Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.

Minimum/Required Qualifications :

• Associate’s degree (AA) from two-year college or technical school, in Social Work, Human Services or Education; 4 years of related experience..

Fluency in both English and Spanish languages, proficiently communicating verbally and in writing.

• Minimum of one year of paid employment experience in case management, direct homeless services or working with low-income families.
• Paid experience working in a nonprofit agency.

Preferred education and/or experience:

• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field; 8 years of related experience may be substituted for education.
• Experience working with adults in higher education systems or workforce development.
• Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
• Lived experience in homelessness and/or housing instability, including alumni of Warren Village.
• Ability to work regular evenings and weekend hours.
• If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands: While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range.

Travel Required: o No x Yes – limited (within metro Denver)

Salary & Benefits: Hiring Range: $28.92to $33.73DOE and licensure(Full salary range up to $33.73for long-tenured staff currently in position or other exceptional circumstances.)

Attractive benefits package, including generous paid time off (sick/vacation days) and twelve holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and visionplansforemployeeand dependents. Virtual telemedicine program.Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities.DiscountedEarly Learning Childcare services available.

*Whendeterminingif a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledgethroughyour life. If you feel you have lived experiences that may contribute to your experience for the position, please document incoverletter.

Only applicants selected for an interview will be contacted.

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at [e-mail].