Bilingual (English/Spanish) Customer Service Agent - Houston - #115734

iQor, Inc.; Houston (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

iQor, Inc. in Houston is seeking a Bilingual (English/Spanish) Customer Service Agent to professionally represent clients by delivering remarkable service via phone.

Training will be onsite for 3 weeks at our Houston site and transition to a work at home position. You will handle a high volume of inbound and outbound calls, build lasting relationships with customers, and strive for first-call resolution while meeting productivity and quality standards.

Qualifications

• High school diploma or equivalent.
• Fluent in English and Spanish.
• Experience in a call center or retail environment preferred.
• Excellent communication and empathetic service.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and engage customers enthusiastically.
• Build trust-based relationships with clients and customers.
• Aim for first call resolution and quality service.
• Educate customers about products and services.

Skills

Bilingual English/Spanish

Customer service

Independent work

Teamwork

Accuracy/production standards

Attendance reliability

Flexible shifts

Education

High school diploma or equivalent

Job description

Bilingual (English/Spanish) Customer Service Agent - Houston

Location: Houston, Texas, United States

Posted Date: 11/03/2026

We’reexcited you’ve considered to Be More with iQor. From Customer Interactions to Product Support,we’llhelp you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

Job Summary:

We are searching for a polite, professional Bilingual (English/Spanish) Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Bilingual Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Training will be onsite for 3 weeks at our Houston site and will transition to a work at home position.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Fluent in English and Spanish
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.