Bilingual (English/Spanish) Card Services Specialist I

West Michigan Hispanic Chamber of Commerce; Grand Rapids (MI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Bilingual Card Services Specialist I in Grand Rapids, MI. You will handle member inquiries, process card services, and provide language support to enhance member experience.

The role requires English/Spanish proficiency with fraud identification, and involves coaching and ongoing development within a customer-focused team. Full-time positions include health coverage, retirement options, and tuition reimbursement.

Qualifications

• 1–3 years of similar or related experience.
• High school diploma or equivalent; college coursework or banking experience is a plus.
• Proficiency in spoken English and Spanish with interpretation ability; telephone-based assessment during application.

Responsibilities

• Assist members and staff with telephone card servicing questions.
• Serve as on-call interpreter for Spanish language member-facing support.
• Identify and report fraudulent activity.
• Provide information about account status, requests, payments, and rights and obligations.
• Participate in coaching sessions and personal development.
• Perform other related duties.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

Bilingual (English/Spanish) Card Services Specialist I

LMCU is currently looking for a Card Services Specialist to join our team. This Card Services Specialist I role requires a deep understanding of credit union products and services, excellent verbal and written communication skills, and the ability to multi-task in a fast-paced environment. The Card Services Specialist I assists staff and members with account and card questions; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards as well as reviewing charges to determine fraudulent activity.

What you'll do:

• Assists members and staff with their telephone requests regarding card servicing; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience.
• Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel.
• Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account.
• Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
• Performs other related duties as assigned.

What you'll bring:

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.
• Proficiency in spoken English and Spanish, with the ability to interpret between multiple parties. Candidates must complete a telephone-based language proficiency assessment during the application process.

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide !

Additional Postings available from Lake Michigan Credit Union