Bilingual English and Spanish - Customer Service Advisor - Work From Home - US

Transcom; North Dakota; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer experience provider is hiring a Bilingual English and Spanish Customer Service Advisor. This role involves assisting customers with inquiries about skincare products, handling safety reports, and managing customer feedback. Candidates must have strong communication skills, experience in customer service, and the ability to multitask. This is a full-time remote position that offers competitive pay and benefits including health insurance and a supportive work environment.

Benefits

$20.50 USD Starting Pay

Health Benefits for you and your family

401(k) Investment options with employer match

Paid Vacation Time

Computer Equipment Provided

Great Work/Life Balance

Qualifications

• Must be fluent in English and Spanish for verbal and written communication.
• Ability to navigate multiple applications and provide solutions.
• Comfortable working in a remote, structured environment.

Responsibilities

• Answer customer inquiries about product formulations and recommendations.
• Handle safety reports and communicate with customers effectively.
• Monitor user feedback to enhance services and products.

Skills

Bilingual English and Spanish

Customer service

Active listening

Conflict resolution

Multitasking

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Overview

Do you love skincare and cosmetics?

Do you love helping people and sharing your knowledge about skincare and cosmetics?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of your home?

What 0 is in it for YOU!

Benefits

• $20.50 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Bilingual English and Spanish Customer Service Advisor!

You'll be the friendly voice of our client to support their customers with answering questions about products, explaining changes in product formulations, informing customers about similar products and making recommendations, handling safety reports about products, communicating with influencers and partners interested in collaboration or product samples, monitoring and recording user feedback to improve services and products.

What we are looking for:

We've got an exciting career opportunity for you, if you can:

• Fluently speak, read, and write in both English and Spanish
• Effortlessly engage with callers, actively listen, analyze, and make recommendations
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and written requests from customers.
• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• Bilingual English and Spanish - verbal, written, and reading
• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Experience in a customer service role supporting skincare and cosmetics, preferred
• Previous call center and/or work from home experience, preferred

Location & Work Environment

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.

Work at Home Requirements:

• Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.

At Transcom, we\'re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That\u2019s just how we are at Transcom. Here we care, and root for each other. You\'re included, just as you are, from day one. And with the right mindset, there\u2019s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!