Bilingual Digital Experience Concierge

First National Bank Texas; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a customer experience professional to provide daily support to customers via calls, live chat, secure messages, and email. You will toggle between multiple applications to access customer information and resolve inquiries efficiently, escalating when necessary to expedite solutions.

Responsibilities include maintaining SharePoint data, researching inquiries with branches and departments, and building lasting relationships to create positive experiences.

Qualifications

• Provide daily support by assisting customers via inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency.
• Ability to toggle between multiple applications while assisting customers across channels.
• Resolve customer service issues by direct interface with the customer when appropriate to expedite solutions.

Responsibilities

• Assist customers through diverse contact channels with professionalism.
• Toggle between multiple applications to access customer information.
• Resolve issues and provide accurate information at first point of contact.
• Research and prepare responses to customer inquiries collaborating with branches and departments.
• Maintain SharePoint database accuracy for contact and resolution records.
• Build lasting relationships and create positive experiences to drive engagement.

Job description

First National Bank Texas is seeking a customer experience professional to provide daily support to customers via calls, live chat, secure messages, and email. You will toggle between multiple applications to access customer information and resolve inquiries efficiently, escalating when necessary to expedite solutions.

Responsibilities include maintaining SharePoint data, researching inquiries with branches and departments, and building lasting relationships to create positive experiences.