Bilingual Dental Health Care Patient Navigator

University of Colorado System; Aurora (CO); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

The University of Colorado Anschutz College of Nursing seeks a full-time, benefits-eligible Bilingual Dental Health Care Navigator to join Sheridan Health Services, a federally qualified community health center. You will support referrals and administrative duties in the dental/medical office, promoting efficient patient flow and high-quality care.

This role emphasizes case management support, patient outreach, insurance verification, scheduling, and coordination of dental referrals, with a

Description du poste

University of Colorado Anschutz

Department: College of Nursing

Job Title: Bilingual Dental Health Care PatientNavigator

Position #: 00853968 – Requisition #: 41434

Job Summary:

The CU College of Nursing is seeking a full-time (1.0 FTE),benefits-eligible, Bilingual Dental Health Care Navigator withinits federally qualified community health center, Sheridan HealthServices (SHS). The Bilingual Dental Health Care Navigator will perform bothreferral and administrative duties. This includes a variety ofclerical and patient service duties necessary to maintain efficientflow of operations in the dental/medical office. The support ofoperations will be established through case management support fordental professionals and other providers on the team. This positionwill represent Sheridan Health Services Family Health Clinicprofessionally and positively to enhance and promote our mission toprovide quality patient-centered care, always exercising utmostdiscretion, diplomacy, and tact during patient interactions andinteractions with clinical partners. Sheridan Health Services is aPatient-Centered Medical Home, and as such, we uphold a model ofcare that places the patient at the center, incorporating thevalues and beliefs of the patient in all decision-making. Theposition may be required to staff clinical sites in the community.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federallyqualified community health center, funded through the HealthResources and Services Administration Bureau of Primary Healthcare,and is a collaborative effort between the College of Nursing andthe Sheridan School District. There are now two convenientlocations to serve community health needs primarily for residentsof Arapahoe, Denver, and Jefferson counties. Sheridan HealthServices is located in southwest Denver on the Fort Logan campusand provides services to adults and children, 65% of whom identifyas Latinx, and 42% of whom are best served in another language,with Spanish being the predominant second language. Servicesoffered include primary care across the lifespan; prenatal andpostpartum, gynecology, dentistry, pharmacy, health, and outpatientsubstance abuse treatment. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Supervision Received:

This position reports directly to the Clinic Operations Coordinator at Sheridan Health Services.

Examples of Duties Performed:

Care Coordination (80%)

• Serves as primary point of contact for dental patients tosupport access, engagement, and continuity of care
• Maintains accurate records of patient interactions, referrals,and outcomes
• Participates in interdisciplinary team meetings and carecoordination efforts
• Coordinates care for all Dental referrals (endodontic, oralsurgery, periodontic, pediatric, prosthodontic, and others asindicated) with community providers and other providers within theclinic and tracks completion of referrals in the Electronic HealthRecord (EHR) to ensure patient needs are supported and to ensurecompletion of care
• Connects and empowers dental patients and families to accessidentified resources and assists in navigating systems of specialtycare to meet identified needs
• Communicates appropriate diagnostic and clinical information asneeded to complete referrals and pre-authorization requests
• Provides care navigation, including scheduling, referrals,pre-authorization requests, and follow-up coordination for dentalservices
• Assists patients in understanding dental treatment plans,dental estimates, insurance coverage, and financialresponsibilities
• Screens patients for barriers to care (transportation,language, insurance) and connects them with resources asindicated
• Works from a strengths-based, recovery-based perspective andtakes cultural considerations into account, including facilitatingcommunication between patients and SHS team members, includinginterpretation support when applicable
• Assists in grant reporting and deliverables related to accessto community resources and Social Determinants of Healthmeasures
• Conducts patient outreach (phone, text, in-person) to reducemissed appointments and improve treatment completion
• Supports patient intake, registration, and Electronic HealthRecord (EHR) documentation
• Maintains Behavioral Oral Health Integration (BOHI) spreadsheetto track referrals to and from dental/behavioral health servicelines, especially those patients identified as NeurodevelopmentalDisorders, to ensure benchmarks are achieved/documented
• Coordinates with front desk to reschedule broken appointmentsin accordance with clinic policies
• Checks Epic and CORHIO for ER/hospital visits and schedulesfollow-up as needed
• Supports community outreach, education, and oral healthpromotion activities on- and off-site, including occasionalafter-hours or weekend events

Administrative Support (10%)

• Assists with insurance verification and eligibilityscreening
• Processes health referrals by verifying patient insuranceeligibility and connecting with appropriate resources
• Communicates with clinical staff regarding clinicalissues
• Obtains prior authorization or pre-certification, answersphones, completes patient registration in accordance with HIPAA,provides customer service, basic phone triage, and scheduling asneeded
• Determines eligibility for appropriate services based onestablished criteria and provider capacity
• Gathers demographic data and health information ofpatients
• Schedules appointments consistent with patients' insuranceplans and health needs
• Performs administrative work related to referrals and trackinguntil completion
• Collaborates with the front desk for administrative needs ofthe team
• Responds in a timely manner to patient and teamneeds/requests
• Responsible for managing/processing releases/requests ofinformation (ROI)
• Helps front desk schedule dental visits by accurately takinginto account patient-specific needs/accommodations
• Works with DA team to maintain supply inventory throughtracking and stocking, including maintenance and storage ofsterilized instruments. Coordinates between patients/pharmacy asindicated or requested by providers and participates in insurancePrior Authorizations (PARs) for medications, as needed

Community Relations (10%)

• Build relationships with community resources to assist in aseamless referral process
• Attends community partner meetings to support and represent theSHS team
• Serves as clinic liaison to community partners such as Children's Hospital Colorado, CU Anschutz School of Medicine,Sheridan School District, Urban Peak, and Family Voices, amongothers.

This description is a summary only and describes the general levelof work being performed; it is not intended to be all-inclusive.The duties of this position may change from time to time and/orbased on business need. We reserve the right to add or deleteduties and responsibilities at the discretion of the supervisorand/or hiring authority.

Work Location:

On-site - Sheridan Health Services, 3525 W. OxfordAvenue, Unit G1, Denver, CO 80236. The position may be required to staff clinical sites in the community.

Why Join Us:

CU Nursing is an amazing place to be. We have the distinctadvantage of being a part of a huge medical campus with threeincredible hospitals - the VA, the nationally ranked University ofColorado Hospital, and the Children's Hospital Colorado where ournursing students and faculty learn every day. From our beginning125 years ago as part of the School of Medicine at CU Boulder toour current