Bilingual Dental Appointment Specialist

Winning Assistants LLC.; New York (NY); Remote; USD 8,300 - 11,000; Full time

Benefits offered by this job

HR & Contractor Support Team

Premium VPN Access (Optional)

HIPAA Training + Certification

Top VA Performance Training

US Holidays

Paid/Unpaid Time Off

Templates & SOP Support

Performance-Based Incentives

Job summary

Winning Assistants LLC. seeks a Bilingual Dental Appointment Specialist to work remotely with a U.S. dental practice based in New York.

The role focuses on converting inquiries to appointments and re-engaging inactive patients, requiring strong English/Spanish communication and dental industry knowledge. Key duties include handling calls, scheduling, and insurance verification; you will support the dental team and ensure accurate patient records while adhering to HIPAA standards.

Qualifications

• Must have prior experience in a U.S. dental practice, preferably in reception, scheduling, or treatment coordination.
• Fluency in English and Spanish with excellent verbal and written communication.
• Proven track record converting inquiries into booked appointments.
• Experience with patient reactivation and scheduling unscheduled treatment plans.
• Strong knowledge of common dental procedures and scheduling workflows.
• Professional phone presence and ability to explain services clearly.

Responsibilities

• Answer calls in English and Spanish and convert inquiries into appointments.
• Reactivate inactive patients and help book treated plans.
• Manage incoming calls, confirmations, and follow-ups; provide patient support.
• Verify insurance details and document results in the practice system.

Skills

Bilingual English/Spanish

Appointment scheduling

Patient reactivation

Dental industry knowledge

Phone presence

Independent worker

HIPAA awareness

Tools

Open Dental

Flex

RingCentral

Job description

Job Title: Bilingual Dental Appointment Specialist
Position Type: Full-Time
Work Hours: 8:00 AM - 5:00 PM EST
Work Days: Monday-Friday
Salary: $6–$8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Latin America

About the Practice

Our Client is hiring on behalf of an established U.S.-based dental practice in New York that is committed to providing quality dental care and a welcoming patient experience.

The practice is looking for a confident, experienced, and results-driven Spanish-Bilingual Dental Appointment Setter & Patient Reactivation Specialist who can connect with patients, convert inquiries into scheduled appointments, and reengage patients who have not returned for care.

This is more than a traditional dental receptionist position. We are looking for someone who understands the dental industry, communicates naturally in both English and Spanish, and knows how to turn patient conversations into confirmed appointments.

Key Responsibilities

1. Patient Call Conversion & Appointment Scheduling (Top Priority)

• Answer incoming patient calls professionally and confidently in English and Spanish.
• Convert prospective patient inquiries into confirmed dental appointments.
• Build rapport, address patient concerns, and guide callers toward scheduling.
• Explain common dental procedures and introduce prospective patients to the practice.
• Schedule, reschedule, and confirm patient appointments accurately.

2. Patient Reactivation & Treatment Scheduling

• Proactively contact inactive patients and encourage them to return for dental care.
• Follow up with patients who have unscheduled treatment plans and help them book appointments.
• Address common scheduling concerns and encourage patients to proceed with recommended treatment without applying inappropriate pressure.
• Maintain organized follow-up records and track appointment conversion efforts.

3. Dental Receptionist & Patient Communication Support

• Manage incoming calls, appointment confirmations, and patient follow-ups.
• Answer routine questions about dental services, procedures, and scheduling.
• Provide friendly, knowledgeable, and professional patient support.
• Handle common patient concerns independently and elevate clinical or complex inquiries when appropriate.
• Maintain accurate patient information and appointment records.
• Assist with dental insurance verification when experienced (preferred but not required).

4. Dental Insurance Verification

• Verify patients' dental insurance eligibility and active coverage.
• Confirm benefits, deductibles, copays, annual maximums, and applicable coverage limitations.
• Contact insurance providers or use payer portals to obtain accurate benefit information.
• Document insurance verification results in the practice management system.
• Communicate insurance-related information to the dental team and patients when appropriate.
• Identify coverage discrepancies and elevate issues requiring further review.

Experience & Qualifications

• Required: Previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting.
• Required: Professional fluency in both English and Spanish, with excellent verbal and written communication skills.
• Required: Proven experience converting patient inquiries into booked appointments.
• Required: Hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans.
• Strong knowledge of common dental procedures, terminology, and patient scheduling workflows.
• Confident, articulate, persuasive, and professional phone presence.
• Ability to explain dental services clearly and address routine patient concerns.
• Independent thinker with strong initiative, problem-solving skills, and sound judgment.
• Ability to work efficiently with minimal supervision and limited foundational training.
• Experience using dental practice management systems.
• Familiarity with Open Dental, Flex, and RingCentral is preferred.
• Dental insurance verification experience is an advantage but not mandatory.
• A dental or healthcare-related degree is not required; relevant hands-on dental experience is essential.
• No professional medical or dental license is required.

Basic Requirements

• Must communicate clearly, confidently, and professionally in both English and Spanish.
• Must have relevant dental industry experience, preferably in a patient-facing U.S. dental practice.
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available for video meetings with the camera on when required.
• Must be dependable, organized, proactive, and comfortable working independently.
• Must be willing to work the assigned U.S. business hours.
• Must maintain patient confidentiality and follow applicable HIPAA privacy and security requirements.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.