Bilingual Customer Service Pro - In-Store & Phone Support

Sherwin Williams; Carlisle (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing product knowledge in a

Qualifications

• Bilingual in English and Spanish required or strongly preferred.
• Experience in customer service, preferably in a retail setting.
• Ability to engage customers and provide product guidance.

Responsibilities

• Greet and assist customers in-store and via phone.
• Provide expert guidance on paints and coatings as needed.
• Process sales, returns, and issue resolution.
• Collaborate with sales associates to support store operations.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing product knowledge in a