Bilingual Customer Success Representative I (English/Spanish)

Dawn Foods Ltd.; Lakeland (FL); On-site; USD 41,000 - 63,000; Full time

Job summary

A leading company in bakery distribution is seeking a Customer Success Representative 1 to serve as the initial point of contact for Market account customers. This role involves order processing, customer inquiries, and operational support to ensure excellence in customer service. Candidates should have strong communication skills, attention to detail, and relevant experience in customer service.

Benefits

Competitive Pay

401(K) + company match

10 Paid Company Holidays

Paid Time Off

Professional training

Opportunities for career advancement

Qualifications

• 2+ years of customer service experience, preferably in supply chain/distribution.
• Proficient in English and Spanish.
• Excellent verbal and written communication skills.

Responsibilities

• Enter and maintain customer orders ensuring accuracy.
• Manage inbound customer inquiries via phone and web.
• Collaborate with sales team to build rapport with customers.

Skills

Attention to Detail

Organizational Skills

Communication

Education

High school diploma/GED

Tools

SAP

Job description

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Facility: Bakery Distribution Lakeland

Location:

Lakeland, Florida, United States

Workplace Type: Onsite

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE. CUSTOMERS. PRODUCTS.

Why should you apply? We invest in you!

• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce.

Job Purpose and Overview

Customer Success Representative 1’s is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross functional teams to ensure best-in-class customer experience.

Shift Schedule: Monday-Friday 8AM-5PM, with willingness to flex work hours based upon customer need, regional location, or leader direction.

This role will be onsite daily at our Lakeland Distribution Facility.

What will you do as a Customer Success Representative 1 at Dawn Foods?

• Enter and maintain customer orders while ensuring accuracy.
• Effectively manage inbound customer service phone and web inquiries.
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments.
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers.
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options.
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions.
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy.
• All other duties and responsibilities as assigned by Customer Success management.

What Does It Take to be a Customer Success Representative 1 at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

• High school diploma/GED
• 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support related role can also be considered.
• Proficient in English and Spanish. Ability to effectively communicate both written and oral form required.
• Attention to Detail
• Strong Organizational Skills
• Detail Oriented with the ability to multi-task and work independently.
• Excellent verbal and written communication skills

Below are preferred qualifications to be a fit for this job.

• SAP Experience

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a Professional office environment 5 days per week.
• Team Member must regularly lift and/or move up to 25 pounds.
• Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers.

Note:The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Dawn Foods

Dawn Foods provides high-quality bakery solutions to customers around the globe. With unmatched manufacturing and distribution capabilities, we bring together the knowledge, commitment, and innovation our customers deserve.

Compensation Range:

$41, 820 - $62,730 with bonus incentive.

#LI-RC1 #LI-Onsite

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 36833

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need accommodation for any part of the employment process because of a disability, please send an email to [e-mail].

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