Bilingual Customer Services Representative

Zotec Partners; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Zotec Partners is seeking a remote bilingual Customer Service Representative to assist patients with billing questions, insurance coverage, and payment options from home.

The role requires English/Spanish fluency, a high school diploma, reliable home internet, and call center experience. You will document interactions in billing systems and collaborate with teams while ensuring HIPAA compliance and delivering excellent service.

Qualifications

• High school diploma or equivalent.
• Home internet with min 20 Mbps download/10 Mbps upload.
• Experience in a call center or customer-oriented environment.
• Bilingual in English and Spanish.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options.
• Explain billing statements, balances, and payment plans clearly and compassionately.
• Document interactions in billing and patient management systems.
• Collaborate with other teams to resolve patient concerns.
• Maintain HIPAA compliance and company policies.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Bilingual EN/ES

Customer service

Communication skills

MS Office

Attention to detail

HIPAA awareness

Education

High school diploma

Tools

Billing software

Job description

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.

We’re seeking a Bilingual (Spanish) Customer Service Representative to join us. This is a remote position.

As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home!

What you’ll do:

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems
• Collaborate with other Zotec Teams to resolve patient concerns
• Maintain compliance with HIPAA and company policies at all times
• Meet quality, productivity, and customer satisfaction standards

What you’ll bring to Zotec:

• Bilingual in English and Spanish
• High school diploma or equivalent
• Home internet required with a minimum of 20 mbps download/10 mbps upload speed
• Experience in a call center or customer-oriented environment
• Excellent customer service skills required
• Ability to understand, analyze and interpret complex documents
• Proficient MS Office skills
• Must be detail oriented with high degree of accuracy
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Flexible mentality; willing and capable of performing varied tasks and adapting to change
• Able to work in a team environment
• Professionally exercises discretion and independent judgment in day-to-day work

At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You’ll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you’d like to join, we’d like to talk with you.

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer