Bilingual Customer Service - Work From Home - $15/Hour

ibex; San Antonio (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Service Representative to assist customers in scheduling rides to medical facilities. This role requires excellent customer service skills, patience, and the ability to work in a fast-paced environment. The ideal candidate will have prior experience in a call center and be proficient in Microsoft Office tools. Join us to make a difference in our customers' lives while enjoying competitive benefits.

Benefits

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid T-Mobile cell service

$500 Employee referral program

Employee PerkSpot discounts

Qualifications

• 6 months to 1 year of customer service experience in a high call volume environment.
• Previous inbound call center experience preferred.

Responsibilities

• Schedule routes and dispatch trips to providers.
• Maintain daily communication with transportation providers.
• Ensure accurate trip data entry to minimize errors.

Skills

Patience

Empathy

Customer Service

Phone Skills

Teamwork

Education

High School Graduate or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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About IBEX

Our focus is to provide a seamless candidate experience, a training environment conducive to learning, benefits, perks, and engagement for our agents to ensure the best employee experience. We believe a happy agent makes a quality agent. Your interactions influence how customers perceive our brand. Our agents matter! YOU MATTER!

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and a network of over 20,000 employees.

About The Role

The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers unable to drive themselves. Our goal is to ensure timely, stress-free transportation to medical appointments by making the scheduling process smooth and simple for our customers.

Responsibilities

• Schedule routes and dispatch trips to providers
• Assist in coordinating mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement programs
• Work closely with transportation providers and healthcare facilities to resolve issues
• Assign reservations to network providers to optimize vehicle resource use
• Maintain daily communication with transportation providers
• Ensure accurate trip data entry to minimize errors and delays

Qualifications

Skills & Experience Needed

• High patience, empathy, and care for customers
• At least 6 months to 1 year of customer service experience in an inbound call center with high call volume and data entry
• Previous inbound call center experience preferred
• Excellent customer service and phone skills
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work independently or in a team

Education

• High School Graduate or GED

Ibex Benefits

• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile cell service
• $500 Employee referral program
• Employee PerkSpot discounts on retail, hotels, food, restaurants, car rentals, and more

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing/Offshoring

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