Bilingual Customer Service Specialist, Wall Connector

Remote Jobs; Buffalo (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative to deliver top-notch support in the electric vehicle technology sector. The role demands fluency in both French and English, with responsibilities ranging from managing customer relationships to processing warranty returns. Candidates should possess strong critical thinking skills and experience in call handling. This position is vital for maintaining exceptional customer satisfaction.

Qualifications

• Minimum of 1 year of customer call handling experience.
• Must be fluent in both French and English.
• Strong critical thinking skills and ability to analyze connectivity issues.

Responsibilities

• Deliver a high level of customer service on every interaction.
• Manage customer relationships from initial contact to resolution.
• Process warranty-based returns for home charging products.

Skills

Customer call handling

Fluency in French

Fluency in English

Critical thinking skills

Data mining understanding

Job description

Overview

Employer Industry: Electric Vehicle Technology

What to Expect (Job Responsibilities)

• Deliver a high level of customer service on every interaction
• Manage customer relationships from initial contact to resolution in an omni-channel environment
• Process warranty-based returns for home charging products
• Provide troubleshooting and support for mobile app and account management for Tesla charging products
• Achieve expectations on all Key Performance Indicators, monthly, quarterly, and bi-annually

What is Required (Qualifications)

• Minimum of 1 year of customer call handling experience
• Must be fluent in both French and English, with strong verbal and written communication skills in both languages
• Understanding of Telemetry Data and basic data mining
• Experience with configuration analysis and modification
• Strong critical thinking skills and ability to analyze connectivity and networking issues

How to Stand Out (Preferred Qualifications)

• Familiarity with account administration tasks such as product replacement and account updates
• Experience with troubleshooting connectivity issues in customer networks
• Knowledge of Tesla products and features

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