Bilingual Customer Service Specialist – Afternoon Shift

First National Bank of America; East Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable banking institution in East Lansing is seeking a Bilingual Customer Service Specialist to provide exceptional service and sales support in both English and Spanish. Responsibilities include resolving account issues and promoting digital banking tools. Candidates should have call center experience and preferably a background in banking. Benefits include medical, dental, vision, and a 401k plan.

Benefits

Medical – Multiple plans available

Dental – Premiums as low as $0.00

Vision – Low premium Plan

Discounted childcare

Pet Insurance

Paid Time Off (PTO)

401k with employer match

Adjustable desks

Qualifications

• Bilingual fluency required for verbal and written communication.
• Prior experience in a call center supporting English and Spanish customers.
• Experience in banking or financial services preferred.

Responsibilities

• Provide service in both English and Spanish.
• Resolve account issues to ensure client satisfaction.
• Promote digital banking tools.

Skills

Bilingual fluency (English & Spanish)

Exceptional interpersonal and communication skills

Experience in a call center

Ability to quickly adapt

Tools

Jack Henry

Job description

Bilingual Customer Service Specialist – Afternoon Shift

First National Bank of America is seeking a client-focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish.

The ideal candidate will enjoy working in a goal-oriented and team-focused environment. Schedule: Monday to Friday 12pm-9pm. Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
• Resolve account issues and ensure client satisfaction
• Drive deposit, lending, and cross-sell growth through consistent conversations
• Promote digital banking tools
• Uncovering client needs and recommend suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Prior banking or financial services experience (preferred)
• Exceptional interpersonal and communication skills
• Experience with Jack Henry (preferred)
• Ability to quickly course correct and adapt in culture of change

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is an Equal Opportunity Employer.