Bilingual Customer Service Representative (REMOTE)

TEKsystems; Tampa (FL); Remote; USD 60,000 - 80,000; Part time

Job summary

A tech services provider is seeking a Customer Service Representative to deliver exceptional customer support. This fully remote role requires bilingual English/Spanish communication and essential troubleshooting skills. Ideal for entry-level candidates with a strong customer service background. Enjoy competitive pay and various benefits, including medical and retirement plans.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• 1-2 years remote call center experience is required.
• Must be able to troubleshoot issues with equipment while working from home.
• Reliable internet connection is essential.

Responsibilities

• Deliver the highest level of customer service experience.
• Answer customer calls and assist with creating accounts.
• Verify eligibility for coverages and review healthcare options.

Skills

Bilingual English/Spanish

Remote customer service

Troubleshooting

Job description

Overview

Position: Customer Service Representative
Languages: Bilingual English/Spanish
Location: United States, Florida, Tampa
Work Type: 100% Remote (Equipment Provided)
Pay: $17/hr (range may apply; see pay and benefits below)
Schedule: Must be available Monday-Saturday 6:45am-7:15pm EST
Anticipated Start Date: November 3, 2025
Contract: 2-3 Month Contract

Responsibilities

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options

Additional Skills & Qualifications

• 1-2 years remote call center experience
• Must be able to troubleshoot issues with equipment while working from home (Internet Familiarization Assessment required)
• Must have reliable internet connection (not compatible with T-Mobile internet)
• Experience Level: Entry Level

Pay and Benefits

• The pay range for this position is $15.00 - $17.00/hr.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms. Eligible benefits for this temporary role may include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace and Application

• Workplace Type: This is a fully remote position
• Application Deadline: This position is anticipated to close on Oct 9, 2025

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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