Bilingual Customer Service Representative (REMOTE)

TEKsystems; Jacksonville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Customer Service Representative to deliver exceptional service in a fully remote capacity. This entry-level role requires bilingual English/Spanish skills and a commitment to customer satisfaction. Ideal candidates will have 1-2 years of call center experience and the ability to troubleshoot with home equipment. Competitive pay and various benefits are offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-2 years remote call center experience required.
• Must be able to troubleshoot issues with home equipment.
• Must have reliable internet connection.

Responsibilities

• Deliver the highest level of customer service experience.
• Answer customer calls and assist with creating accounts.
• Help customers manage their accounts.

Skills

Bilingual English/Spanish

Remote call center experience

Troubleshooting issues

Job description

Overview

Customer Service Representative • Bilingual English/Spanish • 100% Remote • Equipment Provided
Pay Rate: $17/hr • Schedule: Availability Monday–Saturday 6:45am–7:15pm EST • Anticipated Start Date: November 3, 2025 • 2-3 Month Contract

Responsibilities

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Upload documents
• Answer general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options

Additional Skills & Qualifications

• 1-2 years remote call center experience
• Must be able to troubleshoot issues with home equipment (Internet Familiarization Assessment required)
• Must have reliable internet connection (not compatible with T-Mobile internet)
• Experience Level: Entry Level

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

Fully remote position.

Application Deadline

This position is anticipated to close on Oct 16, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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