Bilingual Customer Service Representative Needed in San Antonio

Disability Services of the Southwest, Inc.; San Antonio (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full-time benefits

Job summary

LifeSpan Home Care in San Antonio is seeking a Customer Service Representative to handle inquiries, referrals, and complaints from clients and referral sources. The role reports to the Client Support Services Manager and requires strong communication skills in English and Spanish.

Position is full-time, on-site, with a schedule of Monday–Friday, 8:00 AM–5:00 PM. Pay starts at $16.00/hour with full-time benefits.

Qualifications

• Must be able to read, write and comprehend English; must be able to communicate effectively in English.
• Must be able to type 35 wpm with 80% accuracy and 80% accuracy in Excel.
• Bilingual (Spanish).

Responsibilities

• Accepts or assists and/or processes inquiries, referrals, questions and complaints from referral sources and/or clients/patients as required by process.
• Reports to the Client Support Services Manager.

Skills

English reading/writing

Typing 35 wpm

Interpersonal skills

Teamwork

Tools

MS Word

MS Outlook

MS Excel

Agency software

Job description

LifeSpan Home Care is looking for a dedicated Customer Service Representative to serve our community! Make a difference every day!

Are you passionate about supporting individuals with disabilities and ready to lead with compassion and purpose? LifeSpan Home Care San Antonio is looking for a Customer Service Representative to join our growing team and help us deliver high-quality, person-centered care.

The Customer Service Representative accepts or assists and/or processes inquiries, referrals, questions and complaints from referral sources and/or clients/patients as required by process. Reports to the Client Support Services Manager.

Position Type:

Full-time, On-site

Schedule:

Monday - Friday, 8:00AM - 5:00PM

Pay/Benefits:

$16.00/hourly with Full-time Benefits

Required Experience/Education...

• One (1) to two (2) years directly related work experience.
• Must be able to read, write and comprehend English; must be able to communicate effectively in English.
• Must be able to demonstrate competence with computer applications such as MS Word, MS Outlook, MS Excel and have the ability to readily learn agency specific software.
• Must be able to type 35 wpm with 80% accuracy and 80% accuracy in Excel.
• Bilingual (Spanish).

Preferred Additional Experience...

• Customer service/call center experience preferred.
• Six (6) months to one (1) year of previously related experience in a home health setting.

Qualities we\\\\\\'re looking for...

• Able to take action in solving problems while exhibiting good judgment and realistic understanding of issues.
• Able to work independently and with a team to accomplish goals and objectives.
• Excellent time management and effective organizational skills with strong attention to detail.
• Excellent interpersonal relations skills, including active listening skills such as giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Willingness to work with health care professionals, clients, families, and the general public.
• Written and verbal communication skills are required to communicate effectively as appropriate to the needs of the audience..

Schedule: Monday - Friday, 8:00AM - 5:00PM