Bilingual Customer Service Representative (Licensed P&C Agent)

Markel; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the U.S. is seeking a Customer Service Rep I to provide excellent service to both new and existing customers. The role requires a high school diploma, bilingual skills (English/Spanish), and a Property/Casualty Insurance License. Candidates with prior insurance experience are preferred. Benefits include health/dental insurance, paid vacation, and 401k match.

Benefits

Immediate health & dental benefits

Paid vacation and holidays

401k match

Profit sharing

Tuition reimbursement policy

Annual Performance Bonus Potential

Qualifications

• Bilingual in English/Spanish required.
• Property/Casualty Insurance License required.
• 2 or more years of insurance sales/service experience required.
• Demonstrated job stability and attendance records.

Responsibilities

• Work diligently to find resolution to customer concerns.
• Convey information efficiently and appropriately.
• Strive for first call resolution to provide 'best in class' service.
• Stay current and knowledgeable of all procedures.

Skills

Ability to work in a fast-paced team environment

Dedicated to providing a positive customer experience

Communicate clearly and professionally over the phone

Strong technical background

Multi-tasking in several systems at once

Willingness to learn new material

Accountable and reliable

Education

High school diploma or equivalent

Some college is a plus

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Interested in joining a growing Fortune 500 Company that offers paid comprehensive training, teamwork, full time benefits/401K available day one and opportunity for career growth?

Responsibilities

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding

Qualifications/Skill sets

• Ability to work in a fast-paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable

Requirements

• High school diploma or equivalent; some college is a plus!
• Bilingual in English/Spanish required
• Property/Casualty Insurance License required
• 2 or more years of insurance sales/service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Starting pay ranges from $21.50/hour - $23.00/hour based on the candidate's experience, education. Hours of Monday - Friday.

In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Benefits Included: Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.