Bilingual Customer Service Representative - Automotive Customer Service Wichita, KS

REYNOLDS & REYNOLDS CO; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the automotive industry is seeking a Bilingual Customer Service Representative to join their team. In this role, you will assist customers with maintenance claims by reviewing contracts and providing support. The position requires strong customer service skills and bilingual proficiency in English and Spanish. A comprehensive benefits package is offered, promoting a healthy work-life balance.

Benefits

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Professional development and training

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Qualifications

• Bilingual in English/Spanish required.
• Strong customer service and phone skills.

Responsibilities

• Reviewing automotive contracts and evaluating maintenance claims.
• Assisting customers with general questions related to their contracts.

Skills

Customer Service

Bilingual

Multitasking

Education

Technical certification or degree

Job description

Job Description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Bilingual Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative, you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:

1. Reviewing automotive contracts and evaluating maintenance claims
2. Obtaining any needed documentation from the customer to assist with processing maintenance claims
3. Assisting customers with general questions related to their contracts, and explaining provisions on contracts
4. Using the AGWS system to log notes and input documentation

Training:

On the job

Requirements:

• Technical certification or degree preferred
• Strong customer service and phone skills
• Previous automotive experience in service or automotive-related customer service is a plus
• Must be able to type a minimum of 30 WPM
• Strong multitasking skills
• ASE certifications a plus
• Bilingual in English/Spanish required

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.