Bilingual Customer Service Representative

Hinduja Global Solutions Limited; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service company is looking for a Bilingual French & English Customer Service Representative. The role involves communicating with customers through calls and emails, actively listening to their needs, and documenting interactions effectively. Candidates must be at least 18 years old, possess a high school diploma, and have a minimum of 6 months of customer service experience. Familiarity with mobile applications is a plus.

Qualifications

• At least 18 years of age.
• Minimum of 6 months of customer service experience.
• Familiarity with Android and IOS mobile applications.

Responsibilities

• Communicate with customers through inbound and outbound calls, as well as email.
• Identify customer needs by actively listening and asking follow-up questions.
• Document customer interactions and outcomes in the appropriate systems.

Skills

Bilingual French & English

Customer service experience

Active listening

Computer savvy

Education

High School Diploma or equivalent

Job description

A company is looking for a Bilingual French & English Customer Service Representative.

Key Responsibilities

• Communicate with customers through inbound and outbound calls, as well as email
• Identify customer needs by actively listening and asking follow-up questions
• Document customer interactions and outcomes in the appropriate systems

Required Qualifications

• At least 18 years of age
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Computer savvy and comfortable working with multiple monitors
• Familiarity with Android and IOS mobile applications