Bilingual Customer Service Representative

Trinity Services Group; St. Louis (MO); On-site; Full time

Job summary

A leading company in customer service is seeking a Bilingual Customer Service Representative in St. Louis. The role offers full-time benefits and requires fluency in English and Spanish to assist Access Securepak and Access Corrections customers. Comprehensive training and competitive bonuses are provided, along with a supportive work environment.

Benefits

Medical with prescription coverage

Dental

Vision

Basic Life and Accidental Death Insurance

Paid Time Off

401(k) Match

Weekly Pay

DailyPay access

Qualifications

• Must be fluent in both English and Spanish.
• At least 18 years old.
• Prior customer service experience preferred.

Responsibilities

• Provide inbound customer service phone and chat support.
• Process customer orders, deposits, track shipments, and answer questions.
• Meet established performance metrics and quality standards.

Skills

Customer Service

Bilingual Communication

Typing Speed

Education

High School Diploma or GED

1-3 months related experience

Tools

Microsoft Office

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay, providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran-friendly employer.

About This Position

Wage: $18.50 per hour

$300 Bonus

Potential to earn up to $300 monthly bonus

Full-time with Benefits

***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***

***Must be fluent in both English and Spanish***

Training: M-F 8am-4pm (3 weeks)

2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Bilingual (Spanish) Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsibilities include placing orders, handling questions regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments, and answer customer questions.
• Perform administrative tasks resulting from customer calls or chats.
• Meet established performance metrics and quality standards.
• Complete other duties as assigned by management.

What You'll Need

• High school diploma or GED; or 1-3 months related experience and/or training; or equivalent.
• Must be at least 18 years old.
• Proficient in Spanish and English (Speaking and Writing).
• Availability including days, evenings, Saturdays, and holidays.
• Ability to attend a two-week training from 8am to 4pm, Monday through Friday.
• Basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone manner.
• Typing speed of 30 WPM.
• Must reside in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all full-time employees:

• Medical with prescription coverage, with Benefit Credit of $750 annually, divided evenly across paychecks.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (e.g., short-term, long-term disability)

Employees are also eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• Immediate access to earned wages via DailyPay

EEO Statement

Keefe is an Equal Employment Opportunity employer, welcoming all protected groups, including veterans and individuals with disabilities. We maintain a drug-free workplace.

See our Privacy Policy and CA Employee Privacy Notice here: https://tkcholdings.com/privacy-policy-108