Bilingual Customer Service Representative

Undisclosed; DeLand (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k)

Medical coverage

Dental

Vision

Wellness program

Paid time off

Employee discounts

Job summary

Foundever in DeLand, FL is hiring a Bilingual Spanish/English Customer Service Representative to assist customers with entry-level banking and financial needs. This on-site role offers paid training, a robust benefits package, and clear paths for career growth.

You must be bilingual, located in DeLand or within commuting distance, at least 18 years old, with a HS diploma or GED. Prior 6–12 months of experience is preferred, and a flexible schedule is required.

Qualifications

• Bilingual English/Spanish required.
• Strong customer-service skills required.
• Location: DeLand, FL or within commuting distance.
• HS diploma or GED required.
• 1 year or less of work experience preferred (6 months–1 year).
• Flexible availability during operating hours.

Responsibilities

• Assist customers with entry-level banking and financial needs.
• Provide professional, courteous customer service.
• Participate in paid training and onboarding.
• Support team-driven environment and contribute to growth opportunities.

Skills

Bilingual English-Spanish

Customer service

Reliability

Critical thinking

Service orientation

Organizational skills

Self-motivated learner

Tech-savvy

Education

HS Diploma or GED

Job description

Bilingual Spanish/ English Customer Service Representative

Te gusta ayudar a los dems? Eres fluido en ingls y espaol?

Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.

Job Overview

As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.

Why You Should Join Us

• Competitive Pay: Starting at $19/hour, with paid training at $18/hour.
• Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.

What We Are Looking For

• Bilingual Proficiency: Must speak fluent English and Spanish
• Location: Must reside in DeLand, FL, or within commuting distance
• Age Requirement: Must be at least 18 years old
• Education: High school diploma or GED equivalent is required
• Experience: Preferred 6 months to 1 year of relevant work experience
• Availability: Must have flexible availability during operating hours
• Customer Service Skills: A professional attitude and strong aptitude for customer service are essential

Key Skills

• Tech-Savvy: Proficient in navigating system tools to search for information and answers
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
• Reliability: Dependable and responsible, with a strong commitment to your role
• Critical Thinking: Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational Skills: Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, were the team behind the best experiences for +800 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Salary/Compensation: $19.00 per hour