Bilingual Customer Service & Inside Sales Pro (EN/ES)

Rugby Architectural Building Products; Grand Prairie (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Short-Term & Long-Term Disability

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Appreciation Program

Identity Theft & Legal Services

Job summary

Rugby Architectural Building Products is seeking an experienced Bilingual Customer Service Representative for our Grand Prairie, TX location. The role requires providing exceptional service, processing orders, and maintaining accurate documentation in a fast-paced environment.

Applicants should have over 5 years of customer service or inside sales experience and be bilingual in English and Spanish. The company offers several benefits including a 401(k) with company match, paid time off, and an

Qualifications

• 5+ years of customer service or related experience.
• Strong communication and organizational skills required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to new and existing customers.
• Process orders and maintain accurate documentation.
• Answer inbound and outbound customer calls.
• Recommend products based on customer needs.
• Build and maintain strong customer relationships.
• Coordinate orders and logistics to support customer projects.
• Assist customers with Will Call pickups and order fulfillment.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Communication skills

Prioritization

Job description

Rugby Architectural Building Products is seeking an experienced Bilingual Customer Service Representative for our Grand Prairie, TX location. The role requires providing exceptional service, processing orders, and maintaining accurate documentation in a fast-paced environment.

Applicants should have over 5 years of customer service or inside sales experience and be bilingual in English and Spanish. The company offers several benefits including a 401(k) with company match, paid time off, and an