Bilingual Customer Service Healthcare Representative - Statewide in Oklahoma

The Results Companies; Oklahoma; Hybrid; Full time

Job summary

A leading healthcare customer service company is looking for passionate representatives to assist members with inquiries regarding insurance plans and appointments. With comprehensive training and flexible remote work options, candidates can expect career growth in a supportive environment. Ideal for bilingual individuals seeking a meaningful role in customer experience.

Qualifications

• Minimum typing speed of 25 words per minute.
• Intermediate to advanced technical proficiency required.

Responsibilities

• Assist customers with healthcare inquiries including insurance review.
• Handle inbound and outbound calls about member changes.
• Support members in locating primary care physicians.

Skills

Fluent in both English and Spanish

Problem-solving skills

Ability to handle sensitive situations

Education

High school diploma or GED

Tools

VoIP technology

Customer service software

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Pay rates starting at $13/hr during training, with potential increases based on program fit
- Opportunity for career advancement within a premier customer experience partner for Fortune 100 and 500 companies
- Flexibility to work remotely from your home in Oklahoma
- Supportive and collaborative work environment focused on making a real impact in members' lives
- Comprehensive training provided to enhance your skills and performance
- Join a company with over 30 years of experience in reimagining customer experiences

What to Expect (Job Responsibilities):
- Assist customers with inquiries related to healthcare, including insurance plan reviews and appointment scheduling
- Handle both inbound and outbound calls to inform members about relevant changes
- Support members in finding primary care physicians within their network
- Navigate multiple systems while communicating effectively with customers
- Provide solutions to customer concerns, ensuring a positive experience

What is Required (Qualifications):
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type a minimum of 25 words per minute
- Intermediate to advanced technical proficiency to manage multiple systems
- Open availability between 7am-2am EST, 7 days a week

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare
- Familiarity with VoIP technology and customer service software
- Strong problem-solving skills and ability to handle sensitive situations

#HealthcareCustomerService #RemoteWork #CareerGrowth #CustomerExperience #BilingualOpportunities

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