Bilingual Customer Service Healthcare Representative - Statewide in North Carolina

The Results Companies; North Carolina; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare customer service is seeking candidates for remote roles. You'll engage with customers to address healthcare inquiries, manage calls, and assist with appointments. A high school diploma and bilingual proficiency in English and Spanish are key requirements, along with strong technical skills and a dedication to customer service.

Benefits

Flexible schedule

Work from home

Supportive company culture

Qualifications

• High school diploma or GED required.
• Fluent in both English and Spanish.
• Typing speed of at least 25 words per minute.

Responsibilities

• Assist customers with healthcare inquiries, including insurance and appointment scheduling.
• Handle inbound and outbound calls regarding relevant updates.
• Provide support in finding primary care physicians within network options.

Skills

Fluent in English

Fluent in Spanish

Technical proficiency

Problem-solving

Typing skills

Education

High school diploma or GED

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Salary starting at $13/hr during training, with pay rates varying by program fit
- Opportunity to work from home, providing flexibility and convenience
- Engage in meaningful work that makes a real impact on members' lives
- Supportive and inclusive employer committed to equal opportunity and affirmative action
- Dynamic and high-performing culture with a focus on teamwork and fun
- Open availability for shifts between 7 am - 2 am EST, allowing for various scheduling options

What to Expect (Job Responsibilities):
- Assist customers with a wide range of healthcare inquiries, including insurance plan reviews and appointment scheduling
- Handle both inbound and outbound calls to inform customers about relevant changes
- Provide support in finding primary care physicians within network options
- Utilize multiple systems efficiently while communicating with customers
- Maintain an organized and dedicated workspace while working remotely

What is Required (Qualifications):
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type at least 25 words per minute
- Intermediate to advanced technical proficiency in using multiple systems
- Open availability between 7 am - 2 am EST, 7 days a week

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in the healthcare industry
- Familiarity with healthcare-related inquiries and processes
- Strong problem-solving skills and ability to handle sensitive situations
- Experience working in a virtual environment
- Advanced typing skills beyond the minimum requirement

#HealthcareCustomerService #RemoteWork #CustomerExperience #EqualOpportunityEmployer #JoinOurTeam

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.