Bilingual Customer Service Driver (Spanish)

The Sherwin-Williams Company; Gloucester (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Gloucester, VA seeks a store delivery associate to service wholesale and retail customers, deliver products from stores, and assist with in-store sales. You will determine customer needs, tint/mix products, and ensure timely, safe deliveries while maintaining accurate paperwork.

Responsibilities include loading and unloading, following routes, maintaining the store vehicle, and upholding safety standards.

Qualifications

• Must be 21 years or older.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver's License.
• Able to read, write, comprehend, and communicate in English and Spanish.
• Capable of lifting up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Sherwin-Williams internal: at least a 'meets expectations' rating, and HR Cloud eLearning completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Process sales transactions accurately per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from floor or warehouse; tint and mix as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading/unloading items from vehicles.
• Maintain store vehicle and report maintenance needs.
• Adhere to routes and schedules; comply with traffic and safety laws.
• Prepare delivery reports and related documents.
• Operate equipment such as cars, trucks, forklifts, etc.

Skills

Customer service

Sales

Delivery

Load/unload

Education

High school diploma/GED

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pickup trucks.

The individual selected for this role will be expected to work at Store #705364, located at: 7032 George Washington Memorial Hwy Gloucester, VA 23061.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and following time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products