Bilingual Customer Service - Donor Support Technician

CSL Plasma; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

CSL Plasma in Fort Wayne, IN is seeking a dedicated Donor Center Technician to support the pheresis process. You will prepare the donor area and equipment, monitor the process, respond to alarms, and ensure accurate data recording in the donor information system.

This role requires a high school diploma, at least 3 months in medical settings, and the ability to perform basic math. Cross-training and bilingual ability may be required.

Qualifications

• Must be able to perform basic math calculations.
• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Record incidents and donor data using PDA and link equipment to the donor.
• Alert supervisor of donor flow issues and ensure accurate electronic records.

Skills

Basic math

Education

High school diploma or equivalent

Job description

Work Schedule

Available to work 6 to 8-hour shifts between 5:00 AM and 9:00 PM.

Availability required Monday through Friday and every other weekend.

Primary schedule consists of evening/closing shifts (2:00 PM to approximately 9:00 PM).

Must be able to work rotating opening shifts beginning at 5:00 AM.

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.