Bilingual Customer Service & Delivery Specialist

Ewing Outdoor Supply; Elgin (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply in Elgin, IL is seeking dependable, customer-focused team members to join our operations team. This role involves engaging customers, providing product information, and delivering items on daily routes.

Responsibilities include stocking shelves, handling returns, and cross-selling while adhering to DOT safety standards. A valid driver's license and the ability to lift 50–70 pounds are required.

Qualifications

• Bilingual English/Spanish.
• Outdoor supply industry experience.
• Customer-oriented and able to adapt to different customers.
• Multi-task, prioritize and manage time effectively.
• Basic math skills required.
• Valid driver's license and clean driving record.
• Able to lift 50–70 pounds.
• Strong organizational and time-management skills.

Responsibilities

• Go the extra mile to engage customers.
• Greet and direct customers.
• Provide accurate information (features, pricing, after-sales).
• Answer questions about products/services.
• Compare prices and features to aid purchasing.
• Cross-sell products and inform about discounts.
• Ensure racks are fully stocked and manage returns.
• Deliver items on daily routes and follow schedules.
• Load/unload and operate delivery vehicle (Isuzu NRR 650).
• Coordinate with team for peak times and provide feedback to Store Manager.
• Stay updated on new products and services.

Skills

Bilingual English/Spanish

Outdoor supply experience

Customer-oriented

Multi-tasking

Basic math

Valid driver's license

Good driving record

Organizational skills

Ability to lift 50–70 lbs

Job description

Pay range ** $18 - $20 per hour **

Ewing Outdoor Supply is a fourth generation, family-owned

Ewing Outdoor Supply

318 Arrowhead Drive

Gilbert Islands, IL 60136 9602

Pay range ** $18 - $20 per hour **

Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, "treat the customer right," and "have fun doing it!" If that sounds like you, keep reading...

This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands-on, foundational role doesn't require prior industry experience; we provide world-class training to set you up for success from day one!

So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet!

• Preferred consideration for**
  
  

Bilingual (English/Spanish)

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards
  
  

Requirements

• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations
  
  

Bonus Points for the Following*

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing
  
  

We have the 4 C's that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!