Bilingual Customer Service Coordinator

Lincoln County School District; Newport (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer paid PERS

Job summary

Lincoln County School District is accepting online applications for a Bilingual Customer Service Coordinator (English/Spanish). This 10-month, 8-hour-per-day role is located at Yaquina View and supports HELP and Early Learning programs with bilingual front-desk service and administrative tasks.

The ideal candidate greets customers in English and Spanish, answers inquiries, and maintains materials for families. Benefits include medical, dental, and vision insurance with employer-paid PERS.

Qualifications

• Bilingual English/Spanish required.
• Experience in customer service and front desk roles preferred.
• Ability to create and translate materials for families in multiple languages.
• clerical duties including mail, filing, and record-keeping.

Responsibilities

• Greet callers and visitors in a professional, hospitable manner.
• Provide information about school and community resources in English and Spanish.
• Answer inquiries, resolve issues, and redirect calls as needed to maintain service quality.
• Create, update, and post materials for students and families in multiple languages.
• Assist with processing and training of community volunteers and partner organizations.
• Greet donors, process donations, and prepare thank-you letters.
• Perform clerical duties related to business services, payroll, HR and special programs.
• Purchase program and building supplies and manage reception area.

Skills

Bilingual English/Spanish

Customer service

Front desk

Clerical duties

Multilingual materials

Volunteer training

Job description

Lincoln County School District is accepting on-line applications fora Bilingual Customer Service Coordinator(English/Spanish). This position will be located at Yaquina View. The primary purpose of the Bilingual Customer Service Coordinator is to coordinate and provide friendly, quality, and efficient customer service to the public and the team of building employees; to deliver services in English and Spanish; and to provide administrative support to the HELP Program and Early Learning Program.

Ensures that each customer, internal and external, receives outstanding service by facilitating a customer-friendly environment in English and Spanish; this includes greeting callers, visitors, and employees in a professional and hospitable manner.

Responds to all incoming calls and visitors, to include appropriate screening for overall customer service. Redirects phone calls appropriately and provides appropriate assistance to visitors regarding school and community resources. Answers customer requests and questions, and responds to and resolves customer service issues efficiently and appropriately.

Creates, updates, and posts materials for students and families to access in multiple languages.

Assists with the processing and training of community volunteers and partner organizations.

Greets donors, processes donations, and prepares thank you letters.

Performs a variety of clerical duties related to business services, payroll, human resources and special programs.

Purchases program and building supplies.

Responsible for opening and closing reception area, sorting mail, and maintaining building directory.

Observes and reports hazards or activities that might endanger the public or personnel.

Provides continual evaluation of processes and procedures for the operation of the front desk, program support, and overall customer service.

Facilitates and maintains a high quality work environment.

Starting Salary: $20.12 - $22.21per hour 10 month position - 8hours total per day Qualified applicants will be asked for an interview and must provide a resume and at least 2 letters of recommendation in their online application. Upon selection, employees will be required to complete a background check and fingerprinting.

Excellent benefits

• Medical, Dental, Vision Insurance.
• Employer paid PERS.

Closing Date

All classified positions are posted for 5 business days, but may be extended if not filled within the 5 day period. After 5 business days, this position will remain open until filled.

NON-DISCRIMINATION

Lincoln County Schools shall promote non-discrimination and an environment free of harassment based on an individual's race, color, religion, sex, gender identity, sexual orientation, national origin, disability, marital status or age or because of the race, color, religion, sex, gender identity, national origin, disability, marital status or age of any other persons with whom the individual associates.