Bilingual Customer Service Agent

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Konsus, Inc. (Superside) is seeking an Inbound Customer Service Agent - Bilingual Spanish, responsible for providing excellent support to GE Appliances owners in both English and Spanish. Candidates must have a year of customer service experience, strong computer skills, and a suitable workspace for remote work. This role emphasizes effective communication and the ability to manage inquiries about products and services efficiently.

Qualifications

• One year of relevant experience in customer service or sales.
• Ability to analyze data and make decisions on escalated matters.
• Dedicated workspace for remote work.

Responsibilities

• Provide support to GE Appliances owners in English and Spanish.
• Resolve inquiries related to product information and service.
• Create and update owner records following guidelines.

Skills

Research and analysis

Customer service

Bilingual (English and Spanish)

Computer skills

Tools

MS Office Suite

Job description

A company is looking for an Inbound Customer Service Agent - Bilingual Spanish (Remote).

Key Responsibilities

• Provide direct support to GE Appliances owners in both English and Spanish, focusing on sales and service
• Resolve customer inquiries related to product information, service, parts, and delivery
• Create and update owner records while adhering to established guidelines and safety policies

Required Qualifications

• One year of relevant experience in a customer service or sales environment
• Ability to research and analyze data to make sound decisions on escalated matters
• Familiarity with web-based systems and multiple software applications
• Must have a dedicated and quiet workspace for remote work
• Strong computer skills, including proficiency in MS Office Suite