Bilingual-Customer Service Advocate (Spanish)

Pyramid Consulting, Inc

El Paso (TX)

Remote

USD 23,419 - 23,763

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A healthcare consulting firm in El Paso, TX is seeking a Bilingual-Customer Service Advocate (Spanish). This remote contract position involves responding to member/provider inquiries, maintaining quality standards, and providing excellent customer service. Ideal candidates have experience in call centers, a typing speed of 40 WPM, and a High School diploma. Benefits include health insurance and 401(k) plans.

Qualifications

Experience working in a high pace contact center environment.
Ability to respond to member/provider inquiries accurately and timely.
Strong communication and problem-solving skills.

Responsibilities

Respond to member/provider calls.
Resolve basic problems and document all communications.
Maintain performance and quality standards.

Skills

Customer Service Experience

Typing Speed - 40 WPM

Data Entry Experience

Call Center Experience

Bilingual (Spanish)

Education

High School Diploma/GED

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.25/hr

Immediate need for a talented Bilingual-Customer Service Advocate (Spanish). This is a 06+months contract opportunity with long-term potential and is located in El Paso, TX(REMOTE). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-80596

Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Shift: 7:30 AM - 4:00 PM MST
Respond to member/provider calls
Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
Mitigates and prevents complaints from being escalated to resolve in initial contact
Serves as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
Maintains performance and quality standards based on established contact center metrics
Provides customer service in a high pace contact center environment over the phone, via live chats and emails
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Key Requirements and Technology Experience:

Key Skills; Customer Service Experience
Typing Speed- 40 WPM
Data Entry Experience
Call Center Experience
High School Diploma/GED

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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