Bilingual Customer Service

Guidehouse; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Paid H

401(k) Retirement Plan

Job summary

Guidehouse in San Antonio, TX is seeking a customer-focused team member to assist clients with loan products and complete loan applications. You will communicate clearly, support paperwork completion, and maintain accurate records during the process.

The role requires a high school diploma or GED, 1 year of experience (or 3 years in lieu), Spanish bilingual abilities, and proficiency with Windows, Word and Excel. Typical hours are Monday–Friday with a focus on participant satisfaction.

Qualifications

• High School Diploma/GED and 1 year of experience or 3 years of relevant equivalent experience in lieu of diploma/GED.
• 0-2+ years working within business, finance, application review or customer service.
• Bilingual Spanish.
• PC skills in a Windows environment; Word and Excel required.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

• Interact with customers to understand interest in loan products and guide completing loan applications.
• Provide guidance related to required paperwork and ensure accurate data entry.
• Manage assigned workload with available tools and resources to meet deadlines.
• Deliver quality customer care through inbound/outbound calls and follow-up.

Skills

Verbal communication

Written communication

Bilingual Spanish

Attention to detail

Critical thinking

Time management

Education

High School Diploma/GED

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

Job Family:Business OperationsTravel Required:NoneClearance Required:Ability to Obtain Public TrustGuidehouse is a leading management consulting firm serving the public and commercial markets.Our dedicated team delivers an exceptional customer experience through prompt interaction with customers interested in loan products. Our work may include detailed reviews of applications, loan operations support, customer care (inbound/outbound calling) and prospecting.This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 7:00 AM CT - 6 PM CT.What You Will Do:Team members will work with customers to understand interest in loan products and provide guidance related to the completion of necessary loan application paperwork. To achieve this, team members will need:Strong verbal/written communication skillsBilingual spanishAttention to detail and critical thinking skillsDedication to participant satisfactionAbility to manage assigned workload with the provided tools and resourcesWhat You Will Need:High School Diploma/GED and 1 year of experience or 3 years of relevant equivalent experience in lieu of diploma/GED.0-2+ years working within the following sectors: business, finance, application review or customer service.Bilingual- spanishPC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.Ability to initiate and follow through on projects and work independently with minimal supervision required.What Would Be Nice to Have:1+ year experience working with financial products or customer service setting.CRM experience#LI-DNIWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.