Bilingual Customer Experience Specialist: Paint & Coatings

Sherwin Williams; Goodyear (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to support our Retail Customer Service & Support team in Goodyear, AZ. You will engage customers in-store and by phone, offering expert guidance on paints and coatings, handling sales and returns, and resolving issues in both English and Spanish.

You will collaborate with sales associates to support store operations, tinting, and inventory checks, while building strong customer relationships and expanding product knowledge in a

Qualifications

• Bilingual in English and Spanish required.
• Retail customer service experience preferred.

Responsibilities

• Engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.
• Build strong customer relationships while growing product knowledge.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to support our Retail Customer Service & Support team in Goodyear, AZ. You will engage customers in-store and by phone, offering expert guidance on paints and coatings, handling sales and returns, and resolving issues in both English and Spanish.

You will collaborate with sales associates to support store operations, tinting, and inventory checks, while building strong customer relationships and expanding product knowledge in a