Bilingual Customer Experience Specialist (Multi-Location)

Sherwin Williams; Three Rivers (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires proficiency in English and at least one additional language to communicate with a diverse customer base and uphold our brand reputation.

You will handle inquiries, resolve challenges, and maintain in-depth product knowledge while collaborating with internal teams to improve service delivery across multiple locations.

Qualifications

• Must be fluent in English and another language.
• Experience in customer service preferred.

Responsibilities

• Handle customer inquiries across multiple locations.
• Resolve customer issues to ensure satisfaction.
• Maintain knowledge of products and services.
• Collaborate with internal teams to improve service delivery across multiple locations.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires proficiency in English and at least one additional language to communicate with a diverse customer base and uphold our brand reputation.

You will handle inquiries, resolve challenges, and maintain in-depth product knowledge while collaborating with internal teams to improve service delivery across multiple locations.