Bilingual Customer Experience Omnichannel Specialist (Spanish)

Litter Robot

Auburn (AL)

Remote

USD 25,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

Medical/Dental/Vision insurance

Parental leave

Whisker Parents Program

Pet adoption leave

Pet Insurance Discount

401K match

Flexible Spending Accounts

Company-paid short-term disability and

Job summary

Whisker is seeking a bilingual Omnichannel Customer Experience Specialist (Spanish) to join our remote team. You will deliver top-tier support via phone, chat, and email, mainly evenings/weekends, while ensuring KPI targets are met.

The role offers starting pay at $21.00/hour, with clear pathways for advancement and equity across the hiring class. Qualified candidates will have a HS diploma, 3+ years of customer service, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

Fluent in Spanish (spoken and written).
3+ years of customer service experience.
Excellent verbal, written, and interpersonal communication.
Experience with data entry and order entry.
Ability to multitask and prioritize in a fast-paced environment.
Must be a team player with a positive attitude.
Strong computer skills including spreadsheets and documents.
Maintains confidentiality of proprietary information.

Responsibilities

Provide top-notch customer service via phone, chat, and email.
Manage inbound calls and customer communications to KPIs.
Participate in weekly team meetings.
Assist customers with troubleshooting Litter-Robot and Feeder-Robot.
Provide mobile app support including onboarding and connectivity.
Offer feedback on product issues and potential improvements.
Collaborate on developing solutions based on real customer experiences.

Skills

Spanish fluency

Customer service

Team player

Data entry

Multitasking

Microsoft Office

Confidentiality

Positive attitude

Education

HS Diploma or equivalent

Tools

Salesforce

Magento

Job description

All Jobs > Bilingual Customer Experience Omnichannel Specialist (Spanish)

Job Type

Full-time

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

This position is remote but candidates must reside in the following states: CA, CO, FL, GA, IL, IN, KY, KS, MD, MI, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI,

At Whisker, we know life with pets is already pretty great, but we’re here to make it even better

The Whisker Customer Experience Team is growing and we are continuing to build our CX Center of Excellence. The CX Omnichannel Specialist role requires open availability, as most shifts will include evenings and weekends. Flexibility, reliability, and the ability to work in a dynamic, fast-paced environment are essential.

The anticipated start date for this position is November 16th, 2026 and will be a fully remote role. Starting Compensation: $21.00/hour (Standardized across the hiring class to ensure equity, with clear pathways for future career advancement).

What You'll Do

The Omnichannel Specialist provides “top-notch” service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Omnichannel Specialist will communicate with our customers via support platforms such as phone, chat and email.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

Provides best-in-class customer service, solutions, and product information to our customers from inbound and outbound customer support platforms - phone, chat, and email
Manages inbound calls and customer communication within outlined KPI’s
Contributes to the weekly team meetings
Specializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot
Offers customers technical support with our mobile app, including on-boarding, connectivity concerns, etc
Internal Feedback: Supports our team for insight into how customers feel about our products, what troubleshooting issues are trending, etc
Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments
Team Collaboration: Participates in devising unique solutions based on customer
experience with how our products are used in their home environment all over the world
Will perform additional responsibilities when required

Requirements

What You’ll Bring

HS Diploma or equivalent
Comfortable communicating fluently in Spanish (both spoken and written) to support our diverse customer base
3+ years of customer service experience
Excellent verbal, written, and interpersonal communication skills
Experience with data entry and order entry
Ability to multitask and prioritize
Must be a team player
Positive and upbeat attitude
Strong computer skills including experience with spreadsheet, documents, word processing etc
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
High degree of initiative, self-motivation and ability to motivate others
Ability to provide a working atmosphere that is positive and productive
Ability to establish and maintain cooperative working relationships with team members and colleagues
Flexibility to work hours outside of shift and overtime when necessary

Not Required but Nice to Have!

2+ years of help-desk or customer service experience
Salesforce and / or Magento experience
Not required to have pets, but highly recommended!

Physical Demands and Work Environment

The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits & Purrks

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with: