Bilingual Customer Care Specialist - Dominican Republic Remote Job

UA Brands (Uniform Advantage Brands); United States; Remote; USD 35,000 - 55,000; Full time

Job summary

UA Brands is seeking a Bilingual Customer Care Specialist to provide exceptional support to our customers. This remote role requires flexibility to work US hours and demands strong communication skills in both English and Spanish. As part of our dedicated team, you will have the opportunity to resolve customer inquiries and ensure satisfaction while working from the comfort of your home.

Benefits

Statutory benefits

Referral Program

Regular Recognition and Social Activities

Qualifications

• Minimum 2 years of Call Center phone support experience for US Retailer or E-Commerce platform.
• 40 WPM typing speed minimum.
• Experience working in a remote setting.

Responsibilities

• Answer incoming customer questions, take ownership for responding with resolutions.
• Handle sensitive customer data responsibly.
• Provide quality service in billing, order placement, and troubleshooting.

Skills

Active listening

Verbal communication

Written communication

Organizational skills

Time management

Decision-making

Analytical abilities

Bilingual English and Spanish

Job description

Bilingual Customer Care Specialist - Dominican Republic Remote Job

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions.We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support . Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

ABOUT THE ROLE

The candidate must be flexible and should be willing to work the US working hours, Holidays, weekends, and occasional overtime when needed.

WHAT YOU’LL DO

• Answering incoming customer questions or concerns, researching any needed issues, and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Providing quality service and support with billing, order placement and modification, refunds, system troubleshooting, or other service scenarios.
• Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company.
• Completing any special project assignments and assisting other departments during lower customer contact periods.

REQUIRED SKILLS

• Exceptional active listening, verbal, and written skills (English and Spanish)
• You work well with different or strong personalities.
• Organized and detail-oriented, with good time management skills.
• Strong decision-making and analytical abilities.
• Proven work ethic and team player mentality.
• Strong command of theEnglish and Spanishlanguages, both verbally and in writing, is a must.

REQUIRED EXPERIENCE

• Strong exposure to international phone calls, preferably US Process.
• Minimum 2 years of Call Center phone support experience supporting a US Retailer and or E-Commerce platform.
• 40 WPM typing speed minimum.
• Experience working in a remote setting.
• Candidates possessing exposure to US Retail and or E-Commerce phone call Process will be given the highest preference.

WHERE YOU’LL WORK

REMOTE – Work from Home

Have workplace flexibility - you’ll work exclusively from the comfort of your home in the Dominican Republic!

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits that address both your health and financial needs.

• Statutory benefits.
• Referral Program - Get paid to work with Friends
• Regular Recognition, Social Activities, and Events – Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management.To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.