Bilingual Customer Care Payment Representative

TalentBridge; Mesa (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Care Payment Representative. In this full-time role, you will assist rental car customers with toll and violation inquiries, ensuring a seamless experience. Your empathy and attention to detail will enhance customer satisfaction and build brand trust. You will navigate secure applications, resolve inquiries on the first contact, and maintain accurate documentation. This position offers a competitive hourly rate and the opportunity to work in a dynamic environment where your contributions make a real difference.

Qualifications

• 1+ year of customer service experience, preferably in a call center.
• Proficient with Microsoft Office and able to switch between applications.

Responsibilities

• Handle inbound inquiries regarding tolls and violations.
• Document customer interactions and outcomes per policy.

Skills

Bilingual fluency in Spanish and English

Customer service experience

Attention to detail

Conflict resolution

Education

High School Diploma or GED

Tools

Genesys

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Secure payment systems

Ticketing & CRM platforms

Toll management software

VPN access tools

Windows OS

Job description

Customer Care Payment Representative (Bilingual Spanish)
Location: Mesa, AZ|Remote-US
Compensation & Schedule
• $20/hour
• Monday–Friday, 9:00am–5:30pm EST
• Full-time, W2
• Start date: ASAP

Role Impact
As a Bilingual Customer Care Payment Representative, you’ll support rental car customers with toll and violation inquiries, providing timely and accurate resolutions. Your empathy and attention to detail will directly improve customer experience and brand trust. Success in this role means first-contact resolution, secure data handling, and consistent performance across key metrics.

Key Responsibilities
• Handle inbound inquiries from rental car customers regarding tolls and violations
• Use internal systems to resolve cases accurately and efficiently on first contact
• Navigate multiple secure applications while protecting personal and credit card data
• Document customer interactions and outcomes per policy
• Sort and route customer service mail onsite as required

Minimum Qualifications
• High School Diploma or GED
• 1+ year of customer service experience (call center preferred)
• Bilingual fluency in Spanish and English
• Proficient with Microsoft Office and ability to switch between applications

Core Tools & Systems
• Genesys
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Secure payment systems
• Ticketing & CRM platforms
• Toll management software
• VPN access tools
• Windows OS

Preferred Skills
• Experience in rental services or transportation sectors
• Familiarity with payment dispute processes
• Strong conflict resolution or escalation handling background

We are an equal opportunity employer and provide reasonable accommodations upon request.