Bilingual Customer Care Executive (German & English) - Voice Proces

Mashreq Bank; Germany (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service company is looking for a motivated Bilingual Customer Care Executive fluent in German and English. You will handle customer interactions, provide support for inquiries, and ensure satisfaction in a dynamic workplace. Ideal candidates have 1-3 years of experience and strong problem-solving skills. The role offers flexible hours, competitive pay, and growth opportunities.

Benefits

Competitive salary

Health and wellness benefits

Work-from-home flexibility

Training and career development opportunities

Qualifications

• 1-3 years of experience in a customer service or call center role.
• Experience in voice processes with German-speaking customers is highly preferred.

Responsibilities

• Handle inbound and outbound customer calls in German and English.
• Provide support to customers by addressing inquiries and complaints.
• Maintain detailed records of customer interactions.

Skills

Fluency in German and English

Excellent communication skills

Problem-solving abilities

Customer service orientation

Attention to detail

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary:

The Elite Job is seeking a highly motivated and customer-oriented Bilingual Customer Care Executive who is fluent in German and English. The successful candidate will be responsible for handling inbound and outbound customer interactions, providing excellent service, and resolving queries efficiently via voice support. This is an exciting opportunity to work in a dynamic and fast-paced environment, ensuring customer satisfaction and building long-term client relationships.

Key Responsibilities:

• Handle inbound and outbound customer calls in German and English professionally and efficiently.
• Provide support to customers by addressing inquiries, complaints, and technical issues.
• Ensure timely and accurate responses to customer queries while maintaining a high standard of service.
• Maintain detailed records of customer interactions, feedback, and complaints.
• Work closely with internal teams to escalate and resolve complex customer issues.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a high level of confidentiality when handling customer data.
• Meet performance targets and contribute to team success.

Required Skills and Qualifications:

• Fluency in German and English (both written and spoken) is mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work under pressure and handle difficult conversations professionally.
• Familiarity with customer service tools, CRM software, and Microsoft Office Suite.
• High attention to detail and ability to multitask.
• Adaptability to work in a dynamic and fast-paced environment.

Experience:

• Minimum 1-3 years of experience in a customer service or call center role.
• Prior experience in a voice process with German-speaking customers is highly preferred.
• Experience in technical support or e-commerce customer service is an added advantage.

Working Hours:

• Flexible shift timings (may include evenings, weekends, and holidays based on business requirements).
• Rotational shifts depending on customer support needs.

Knowledge, Skills, and Abilities:

• Strong listening skills with the ability to empathize and connect with customers.
• Ability to handle high call volumes and meet performance metrics.
• Cultural awareness and sensitivity while dealing with German-speaking customers.
• Effective teamwork and collaboration with cross-functional teams.
• Willingness to learn and adapt to new processes and technologies.

Benefits:

• Competitive salary with performance-based incentives.
• Health and wellness benefits.
• Training and career development opportunities.
• Work-from-home flexibility (if applicable).
• Collaborative and inclusive work environment.

Why Join Us?

• Work with a leading company that values customer satisfaction and employee growth.
• Exposure to international clients and an opportunity to enhance bilingual communication skills.
• Dynamic and friendly workplace culture.
• Growth-oriented career path with learning and upskilling opportunities.

How to Apply:

Interested candidates can submit their updated resumes along with a cover letter to us. Shortlisted candidates will be contacted for further evaluation, including interviews and language proficiency assessments.

Join The Elite Job and be part of a team that prioritizes excellence in customer service!