Bilingual Customer Action Specialist (Portuguese/English)

Massachusetts Clean Energy; Lawrence (MA); On-site; USD 31,697 - 45,144; Part time

Benefits offered by this job

Paid sick time

Vacation time

Retirement benefits

Health, dental, and vision insurance

Job summary

A nonprofit organization in Lawrence, MA, is looking for a bilingual Customer Action Representative to assist English and Portuguese-speaking residents with energy efficiency programs. The role involves guiding clients through eligibility screenings, assisting with contractor scheduling, and ensuring high-quality support. Ideal candidates are detail-oriented, problem solvers passionate about climate justice. This position offers $27.89/hour and benefits, with required attendance in the Lawrence office and possible remote work.

Qualifications

• Fluent in verbal and written English and Portuguese.
• Must demonstrate the ability to creatively problem-solve.
• Experience with key performance indicators (KPIs) preferred.

Responsibilities

• Support residents through energy efficiency programs.
• Conduct eligibility screenings for clients.
• Follow up with clients post-energy assessments.

Skills

Bilingual professional fluency in English and Portuguese

Passion for addressing global climate change

Ability to communicate effectively

Problem-solving skills

Detail-oriented

Tools

Customer Relationship Management (CRM) systems

Job description

A nonprofit organization in Lawrence, MA, is looking for a bilingual Customer Action Representative to assist English and Portuguese-speaking residents with energy efficiency programs. The role involves guiding clients through eligibility screenings, assisting with contractor scheduling, and ensuring high-quality support. Ideal candidates are detail-oriented, problem solvers passionate about climate justice. This position offers $27.89/hour and benefits, with required attendance in the Lawrence office and possible remote work.