Bilingual CSR

IntePros; Philadelphia (Philadelphia County); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare services seeks two Bilingual Customer Service Representatives fluent in Japanese and English. You will serve as the first point of contact for healthcare inquiries, providing exceptional service and support to navigate claims, benefits, and enrollment. This remote role requires excellent communication skills and a passion for customer service.

Qualifications

• Native speaker of Japanese and fluent in English required.
• Minimum of 2 years of customer service experience.

Responsibilities

• Deliver outstanding service to customers by phone.
• Assist members with healthcare-related questions.

Skills

Communication

Customer Service

Bilingual (Japanese-English)

Empathy

Education

High school diploma or GED

Job description

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Bilingual Customer Service Representative – Commercial Agent (Japanese-English)

Bilingual Customer Service Representative – Commercial Agent (Japanese-English)

Location: Remote – Must reside near one of the following locations:

Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

Position Type: Contract to Hire | Remote (with location restrictions)

Industry: Healthcare / Insurance / Call Center

About The Role

We’re seeking two Bilingual Customer Service Representatives who are native Japanese speakers and fluent in English to join our Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.

What You’ll Do

• Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
• Assist members with questions related to benefits, claims, ID cards, and the member portal
• Navigate multiple systems efficiently to support real-time customer needs
• Communicate complex information in a clear and professional manner
• Uphold high standards for grammar, word choice, and tone in every interaction
• Demonstrate reliability, attention to detail, and a positive team-oriented attitude
  
  

Who You Are

• Native speaker of Japanese, fluent in English
• Customer-obsessed – you enjoy helping people and finding solutions
• Comfortable handling multiple computer systems and multitasking under pressure
• Able to clearly explain healthcare benefits and policies over the phone
• A natural communicator with strong grammar and professional language skills
  
  

Basic Qualifications

• High school diploma or GED
• Minimum of 2 years of customer service experience
• Bilingual in Japanese (native) and English (fluent)
• Strong written and verbal communication skills
• Must complete employment testing prior to interview
  
  

Preferred Qualifications

• Prior call center experience
• Experience in the healthcare or insurance industry
• Medical terminology knowledge or healthcare background a plus
  
  

This is a fantastic opportunity for bilingual professionals who want to make a real difference in customers’ healthcare journeys, all while working from home.

Apply today and become a key voice for customers in need of support—both in English and Japanese.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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