Bilingual (Creole) Disability Services Coordinator

ALS Therapy Development Institute; West Palm Beach (FL); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

Paid Holidays/Vacation/Sick

401(k)

Job summary

Easterseals Florida is hiring a Bilingual Intake Coordinator for the Treasure Coast Early Steps program in West Palm Beach. The full-time role supports families from birth to age 3 with developmental delays and serves as the first point of contact for intake duties in the program.

The position requires Creole/English bilingual skills, strong data-entry and organizational abilities, and proficiency with MS Office and database systems.

Qualifications

• Bilingual Creole/English required.
• High school diploma or GED required.
• Prior experience with medical intakes preferred; excellent customer service skills.
• High degree of accuracy, attention to detail and organizational skills.
• Ability to communicate effectively, both orally and in writing.
• Strong computer skills including MS Office and database systems.
• Fast and accurate typing/keyboard skills for data entry.

Responsibilities

• Contact families referred into the program, ensuring callbacks are made promptly.
• Explain the program and philosophy of the Early Steps Program for inquiries.
• Obtain and verify all required intake data and insurance information.
• Enter and maintain intake family demographic information in the Early Steps Data System, ensuring accuracy and avoiding duplication.
• Schedule evaluation appointments, process cancellations/reschedules, and monitor appointment timeline compliance.

Skills

Bilingual Creole/English

Customer service

Attention to detail

Oral and written communication

Typing/data entry

MS Office/database skills

Education

High school diploma or GED

Tools

Microsoft Office

Database systems

Job description

Pay rate will be $16.39 per hour (includes health and time off benefits)

Full-time position working 37.5 hours per week

Work schedule is 8:00 am to 4:00 pm, Monday through Friday

Easterseals Florida is seeking a dynamic, organized, and detail-oriented individual for the position of Bilingual (Creole/English) Intake Coordinator for our Treasure Coast Early Steps Program in West Palm Beach. Our program serves children from birth to age 3 with developmental delays. The Intake Coordinator serves as the initial point of contact for the Early Steps program. The Intake Coordinator is responsible for supporting the program by completing intake duties for every family referred to our program and ensuring the information is entered correctly data into the Early Steps Data System.

What we offer:

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 401(k) Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

A snapshot of what you'll do:

• Contact families referred into the program, ensuring all callbacks are made promptly
• Explain program and philosophy of the Early Steps Program for inquires
• Obtain and verify all required intake data and insurance information
• Enter and maintain intake family's demographic information in Early Steps Data System, insuring accuracy and avoiding duplication
• Schedule evaluation appointments, process appointment cancellations and reschedules, and monitor appointment timeline compliance

Qualifications:

• Bilingual skills (Creole/English)
• A high school diploma or general education degree (GED)
• Prior experience with medical intakes preferredExcellent customer service skills
• High degree of accuracy, attention to detail and organizational skills
• Ability to communicate effectively, both orally and in writing
• Strong computer skills including experience using Microsoft Office products and database systems
• Ability to accurately enter data into a computer database system (fast and accurate typing/keyboarding skills)
• An energetic and professional individual who will promote a positive, respectful and team-based environment

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at [phone], [e-mail], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.