Bilingual Concierge

Humana Inc; Miami (FL); On-site; USD 37,000 - 43,000; Full time

Job summary

Humana Inc. in Miami is seeking a Concierge to greet patients and visitors, provide information about our organization and area, and improve the patient experience. You will assist with basic clerical tasks and support operations while reporting to the Center Administrator.

The Concierge welcomes patients in a warm, professional manner, collects information for the waiting list, maintains the waiting area and restrooms, and guides patients to their destinations. Tours may be provided as needed.

Qualifications

• Must be bilingual in English and Spanish
• 1+ years experience as a Concierge, Receptionist, Administrative Assistant or Customer Service
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Collaborative team player with a positive, professional attitude
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with excellent organizational skills
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access

Responsibilities

• Greet patients and visitors and provide information about the organization, facility and area to improve the patient experience
• Take patient information and add names to the waiting list
• Clean and organize the waiting area and restrooms and interact with patients as they leave to ensure a positive experience
• Provide assistance and directions to patients; may provide tours as needed
• Serve as a resource to staff who need assistance
• Work under close supervision and within established policies and guidelines

Skills

Bilingual EN/ES

Customer service

Multitasking

Attention to detail

Microsoft Office

Phone etiquette

Team player

Job description

Become a part of our caring community

The Concierge greets and provides support and resource information on our organization, facility and area to patients, families and visitors with the intent of improving the patient experience. The Concierge 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will report to the Center Administrator.

The Concierge welcomes Patients to the Center in a warm and friendly manner, will take Patient information and put names on a waiting list, cleans and organizes the waiting area and restrooms, and interacts with patients as they leave to ensure a positive overall experience. Provide assistance and directions. May provide tours. May serve as a resource to staff who need assistance. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• Must be bilingual in English and Spanish
• 1+ years experience as a Concierge, Receptionist, Administrative Assistant or Customer Service
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Collaborative team player with a positive, professional attitude
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with excellent organizational skills
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access

Preferred Qualifications

• Value-based care model experience

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite in Miami, FL

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

#LI-MD1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$37,440 - $42,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources