Bilingual Community Engagement & Training Coordinator (Spanish/English)

San Francisco In-Home Supportive Services Public Authority; San Francisco (CA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

San Francisco In-Home Supportive Services Public Authority is seeking a Community Engagement and Training Coordinator to lead learning programs for IHSS consumers and providers. You will develop curricula, coordinate onsite training, and collaborate with community partners to promote safe, respectful working relationships.

The role focuses on accessibility, participant support, and capacity building, with responsibility for monitoring progress and reporting outcomes to improve IHSS services in

Qualifications

• Experience coaching or teaching adults.
• Presentation and public speaking experience.
• Experience working with adults and seniors with disabilities.

Responsabilités

• Design, update, and maintain accessible curriculum with learning objectives and materials.
• Lead the day-to-day operations of an onsite learning center for IHSS community members.
• Coordinate training calendar, space, technology, registration, and follow-up.
• Identify learning needs and develop curriculum and training materials.
• Monitor participant progress and provide ongoing support to complete training.

Connaissances

Adult education

Coaching

Public speaking

Description du poste

The San Francisco In-Home Supportive Services (IHSS) Public Authority is dedicated to helping older adults and people with disabilities live independently and thrive in the community. We are a small agency with a dedicated staff working to connect Consumers to the services of Home Care Providers and other community partners. Our work is crucial, challenging, and rewarding and each member is critical to our success.

Successful Team Members are driven by:

• A deeply held belief and commitment to diversity, equity and inclusion in our workforce and the persons we serve.
• The understanding that every action we take directly and positively impacts the well-being, safety, and dignity of our consumers.
• A culture of empathy, encouragement, and support in interactions with each other, those receiving our services, and our community partners.

Summary

The Public Authority’s Mentorship Program takes a solutions-based approach and serves Consumers within a culture of empathy and encouragement. The Program helps the community receiving IHSS PA services navigate the IHSS system, find stable home care providers, and connect to community resources that promote and support independent living throughout San Francisco.

This position leads the development and delivery of practical, accessible learning opportunities for the IHSS community. The Coordinator identifies learning needs, develops curriculum and training materials, facilitates individual and group learning, and helps the community build the knowledge and skills needed for safe, respectful, and successful working relationships.

Training responsibilities are central to the role; however, the Coordinator may also be assigned a flexible caseload based on program needs. Cases may include referrals from internal and external programs/facilities. The Community Engagement and Training Coordinator assesses Consumer needs and creates an individualized support plan. The Coordinator continuously monitors service progress and recommends improvements.

Responsibilities

• Design, update, and maintain accessible curriculum with clear learning objectives, pre- and post-surveys, lesson plans, facilitator guides, presentations, participant handouts, activities, resource lists, and knowledge checks.
• Assess IHSS community learning needs using program data, community feedback, staff observations, and changes in PA or IHSS policies or practices.
• Lead the day-to-day operations of an onsite learning center for IHSS community members.
• Provide scheduled and drop-in support, including guidance with online training platforms, e-resources, enrollment processes, and program navigation.
• Coordinate the training calendar, space and technology needs, language access, accommodations, registration, participant communications, materials, attendance, and post-session follow-up.
• Proactively identify and develop collaborative partnerships with community -based organizations, training vendors, and other stakeholders. Serve as the primary point of contact for coordinating partner-led workshops, trainings, and educational opportunities that support the IHSS community.
• Assist with the onboarding and direct training of Mentors.
• Develop the larger team’s capacity for co-facilitation.
• Regularly monitor participant progress and provide ongoing support to promote successful training completion.
• Coach and reinforce the community’s understanding of IHSS rules and practices.
• Attend home visits to observe and coach part-time staff, as needed.
• Monitor training and certification expiration dates and follow up with participants as needed.
• Identify service issues, research complaints from Consumers, home care providers, or others; elevate issues, and consult interdisciplinary team members for resolution. Provides Consumers and Providers with skills and tools to promote a lasting and successful partnership.
• Carry a flexible caseload that may change based on consumer needs, staffing, training calendar, and organizational priorities.
• Coordinate and respond to details of Consumer referrals for IHSS service from Skilled Nursing Facilities and other institutional settings, the Public Authority, the Registry, the Department of Disability and Aging Services, and community partners.
• Evaluate and identify the Consumer’s needs and work with the Consumer and their community-based support providers in-person and by telephone to create a plan of action.
• Actively maintain information pertaining to Mentors and home care providers in the Registry, in order to match the Consumer to an appropriate provider based on Consumer needs and preferences.
• Matches and connects the Consumer with a Public Authority Mentor who works with the Consumer to implement the action plan.
• Coordinate and guide the Consumer’s interviewing and selection of a home care provider from the Registry.
• Document all communications regarding services and support activities in Salesforce within one business day.
• Prepare and generate reports and analysis of delivered services.
• Participate in collaborative multi-agency events and present on Mentorship and other Public Authority programs and services.
• Contribute to program development through participation in relevant projects and research.
• Maintain all certifications and credentials required or relevant to training and facilitation responsibilities.
• Other duties as assigned.

Required Experience

• Experience working with Adults and Seniors with Disabilities.
• Knowledge and/or experience with IHSS.
• Coaching or teaching adults.
• Presentation skills and public speaking experience.