Bilingual Community Engagement Specialist (Remote, Spanish Speaking) San Diego, California

Senior Interior Designer; San Diego (CA); Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a passionate Community Engagement Specialist to enhance healthcare access for underserved communities. This role focuses on engaging individuals facing serious health challenges, utilizing creative outreach methods to build trust and facilitate enrollment in essential care programs. The ideal candidate will thrive in a dynamic environment, demonstrating empathy and resilience while meeting key enrollment metrics. Join a mission-driven team dedicated to transforming primary care operations and making a meaningful impact on the lives of those in need. If you're ready to make a difference, this opportunity is for you.

Qualifications

• 1+ year of experience in a metric-driven environment.
• Bilingual with excellent communication skills in English and Spanish.

Responsibilities

• Engage and enroll individuals into the program virtually and in-person.
• Promote effective communication among internal teams and partners.

Skills

Bilingual (English/Spanish)

Communication Skills

Customer Service Skills

Listening Skills

Technical Skills

Tools

Technology Platforms

Job description

Bilingual Community Engagement Specialist (Remote, Spanish Speaking)

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

For candidates residing in California, this role will require 1-2 in-person field visits per month. For individuals located outside of California, the position will be fully remote.

Key Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations.
• Listen openly to eligible members and meet them where they are – understanding that enrollment may require multiple outreaches and adopting a “it’s not my fault but it is my problem” attitude in all communication styles and approaches.
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program.
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program.
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners.
• Meet key enrollment metrics and ensure you are supporting our mission to improve the wellbeing of underserved communities.
• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process.
• Provide consistent updates on funnel stages including delays and blockers.
• Proficiency in all additional internal/external technology tools utilized for the position.

Must-Have Qualifications:

• You are physically located in California.
• Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations.
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space.
• 1+ year of experience working in a metric or quota-driven environment.
• 1+ year of experience cold calling.
• Dedicated to working within and improving the community you are part of.
• You are results driven with a proven track record of exceeding performance indicators.
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish.
• You have strong technical skills and comfort with utilizing multiple technology platforms.
• A valid driver’s license and auto liability insurance.

Preferred Qualifications:

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask.
• You have experience with high volume outreach and engagement campaigns.
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.