Bilingual Community Engagement Specialist (Remote, Spanish Speaking) California, United States

Senior Interior Designer; California (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join an innovative team dedicated to improving the wellbeing of underserved communities as a Bilingual Community Engagement Specialist. This role is pivotal in engaging individuals living with serious mental illness and those facing high medical needs. You will leverage your communication skills to connect with the community, educate partners about services, and manage enrollment processes. The position requires a results-driven individual who thrives in a dynamic environment and is committed to making a difference. If you are passionate about community service and have a knack for building trust, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in a metric-driven environment.
• Strong technical skills and comfort with multiple technology platforms.

Responsibilities

• Identify, outreach, engage, and enroll individuals into the program.
• Manage the end-to-end enrollment funnel and meet key metrics.

Skills

Bilingual (English/Spanish)

Communication Skills

Customer Service Skills

Results-driven

Cold Calling

Tools

Technology Platforms

Job description

Bilingual Community Engagement Specialist (Remote, Spanish Speaking)

California, United States

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for the highest-need Medicaid recipients through a community-led, virtual care model, addressing clinical needs and health-related social needs such as housing instability and food access.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions.
• Embrace challenges: We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients and partners.
• Act beyond yourself: We build each other up and respect boundaries.
• Care comes first: We hold ourselves to the highest standards for our patients.

About the Opportunity

We are looking for a highly motivated full-time Community Engagement Specialist to engage with and enroll individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those with high medical needs.

For candidates residing in California, this role will require 1-2 in-person field visits per month. For individuals located outside of California, the position will be fully remote.

Key Responsibilities

• Identify, outreach, engage, and enroll individuals into the program virtually and in-person.
• Listen openly to eligible members and adopt a “it’s not my fault but it is my problem” attitude in communication.
• Educate partners regarding Pair Team’s services.
• Explain the services and benefits of Enhanced Care Management.
• Leverage understanding of the community and customer service skills to gain trust and enroll members.
• Promote effective communication among internal teams and partners.
• Meet key enrollment metrics to support our mission.
• Manage the end-to-end enrollment funnel.
• Provide updates on funnel stages including delays and blockers.
• Utilize internal/external technology tools effectively.

Must-Have Qualifications:

• You are physically located in California.
• Reliable transportation for field engagement.
• Quiet, HIPAA compliant workspace for remote work.
• 1+ year of experience in a metric-driven environment.
• 1+ year of cold calling experience.
• Dedicated to improving your community.
• Results-driven with a proven track record.
• Bilingual (English/Spanish) with excellent communication skills.
• Strong technical skills and comfort with multiple technology platforms.
• A valid driver’s license and auto liability insurance.

Preferred Qualifications:

• Skilled at “reading people” and understanding nuances in communication.
• Experience with high volume outreach and engagement campaigns.
• Reliable and adaptable in a changing environment.

Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees.