Bilingual Community Engagement Specialist (Remote, Spanish Speaking) Alameda, California

Senior Interior Designer; Alameda (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An innovative firm dedicated to enhancing community health is seeking a motivated Bilingual Community Engagement Specialist. This exciting full-time role focuses on engaging individuals with serious mental health and substance use challenges, promoting access to vital services. With a blend of virtual outreach and occasional in-person visits, you will play a critical role in connecting underserved populations to essential care. If you are passionate about making a difference and possess strong bilingual communication skills, this opportunity allows you to thrive in a supportive environment while contributing to meaningful change in the community.

Qualifications

• 1+ year in a metric-driven environment with cold calling experience.
• Strong bilingual communication skills and technical proficiency.

Responsibilities

• Engage and enroll individuals into the program virtually and in-person.
• Manage the end-to-end enrollment funnel and meet key metrics.

Skills

Bilingual (English/Spanish)

Communication Skills

Customer Service Skills

Technical Skills

Cold Calling

Tools

Technology Platforms

Job description

Bilingual Community Engagement Specialist (Remote, Spanish Speaking)

Alameda, California

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for the highest-need Medicaid recipients through a community-led, virtual care model, addressing clinical needs as well as health-related social needs such as housing instability and food access.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions.
• Embrace challenges: We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients and partners.
• Act beyond yourself: We build each other up and respect boundaries.
• Care comes first: We hold ourselves to the highest standards for our patients.

About the Opportunity

We are looking for a highly motivated full-time Community Engagement Specialist to engage with and enroll individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those with high medical needs. This role requires 1-2 in-person field visits per month for candidates residing in California; for those outside California, the position is fully remote.

Key Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually and in-person.
• Listen openly to eligible members and adopt a “it’s not my fault but it is my problem” attitude in communication.
• Educate partners regarding Pair Team’s services.
• Explain services and benefits of Enhanced Care Management.
• Leverage community knowledge and customer service skills to gain trust with eligible members.
• Promote effective communication among internal teams and partners.
• Meet key enrollment metrics.
• Manage the end-to-end enrollment funnel.
• Provide updates on funnel stages.
• Utilize internal/external technology tools for the position.

Must-Have Qualifications:

• Located in California.
• Reliable transportation for field visits.
• 1+ year in a metric-driven environment.
• 1+ year of cold calling experience.
• Bilingual (English/Spanish) with excellent communication skills.
• Strong technical skills and comfort with technology platforms.
• A valid driver’s license and auto liability insurance.

Preferred Qualifications:

• Experience with high volume outreach and engagement campaigns.
• Reliable and adaptable in a changing environment.

Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees.