Bilingual Collections Specialist

Time Investment Company, Inc.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A financial services company is seeking a Bilingual Collections Specialist for a fully remote position. The role involves handling customer calls, managing repayment arrangements, and utilizing skip tracing methods. Candidates should be fluent in English and Spanish, possess excellent phone etiquette, and have a high school diploma or equivalent. Collections experience is preferred, and availability during evening hours and weekends is required.

Qualifications

• 2+ years of collections experience preferred.
• Must be available between 8am-8pm CST, including two late nights and up to two Saturdays per month.

Responsibilities

• Handle inbound and outbound calls from customers who are 30-120+ days delinquent.
• Utilize skip tracing methods to locate delinquent customers.
• Create clear account notes and support the company's core principles.

Skills

Fluent in English and Spanish

Excellent phone etiquette

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

CRM programs

Job description

A company is looking for a Bilingual Collections Specialist - Fully Remote.

Key Responsibilities

• Handle inbound and outbound calls from customers who are 30-120+ days delinquent, setting up repayment arrangements
• Utilize skip tracing methods to locate delinquent customers and prepare correspondence via email and text
• Create clear account notes and support the company's core principles while meeting collection goals

Required Qualifications, Training, and Education

• Fluent in English and Spanish
• Minimum of high school diploma or equivalent; 2+ years of collections experience preferred
• Must be available between 8am-8pm CST, including two late nights and up to two Saturdays per month
• Proficient in Microsoft Outlook; experience with CRM programs is a plus
• Excellent phone etiquette and typing skills required