Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support

Amazon Web Services (AWS); Boston (MA); On-site; USD 118,000 - 205,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Bilingual Cloud Technical Account Manager (Mandarin) to support enterprise customers in leveraging AWS solutions. This role focuses on delivering expert guidance and resolving operational challenges across various technical domains, enhancing customer success with AWS services and Generative AI solutions.

Qualifications

• 3+ years in technical engineering experience.
• Experience in distributed applications and AWS services.
• Strong analytical and troubleshooting skills.

Responsibilities

• Serve as a primary technical advisor to customers.
• Provide operational performance analysis and recommendations.
• Champion customer requirements within AWS.

Skills

Technical Engineering

Customer Engagement

Problem Solving

Cloud Platform Knowledge

Education

Bachelor's Degree in IT or related field

Job description

Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support

Join to apply for the Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support role at Amazon Web Services (AWS)

Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support

1 day ago Be among the first 25 applicants

Join to apply for the Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support role at Amazon Web Services (AWS)

Description

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

Description

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Act as a single point of contact to Enterprise Support customers
• Make recommendations on how new AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Available in non-business hours to handle urgent issues
  
  

About The Team

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 3+ years of experience in design/implementation/operations/consulting with distributed applications
• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
  
  

Preferred Qualifications

• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
• Internal enterprise or external customer-facing experience as a technical lead
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Experience in a 24x7 operational services or support environment
• Experience with AWS services and/or other cloud offerings
• Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Web Services, Inc.

Job ID: A2992076

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x

Sign in to set job alerts for “Technical Account Manager” roles.

Senior Manager - Customer Success (Technical Team)

Key Account Manager - OMDIA, Informa TechTarget (Hybrid, East Coast)

Technical Account Manager, Security Service Edge - U.S. East

Apptio Cloudability Senior Technical Account Manager (TAM)

Sales Account/Business Development Manager, Reagent Services

Boston, MA $71,000.00-$106,500.00 2 weeks ago

Strategic Account Executive - FA&D - REMOTE

Senior Technical Product Manager, AR Robotic Storage

Senior Customer Success Manager (Device42)

Sales Account/Business Development Manager, Reagent Services

Customer Success Manager - IA Retail - 65k to 70k

Customer Success Manager, Digital Diagnostics (DDx)

Associate Account Manager, Marine Insurance

Enterprise Customer Success Manager, Boston

Solutions Architect, Digital Diagnostics (DDx)

Engagement Manager/Director (Customer Success) – Cloud Data & Life Science - US Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.