Bilingual Clinical Manager

Family Planning Services of Lorain; Elyria (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Family Planning Services of Lorain County in Elyria, OH, seeks an experienced bilingual Clinical Manager to lead daily clinical operations and support compassionate, culturally responsive patient care. The ideal candidate speaks English and Spanish and brings strong clinical judgment, leadership, organization, and communication skills.

Key responsibilities include supervising clinical staff, coordinating patient care, maintaining policies, and ensuring compliance with regulations.

Qualifications

• Fluency in English and Spanish required.
• CMA credential required.
• Experience using EMR systems.
• Strong leadership, communication, organization, and time-management skills.

Responsibilities

• Oversee daily clinical operations, workflow, staffing, and scheduling.
• Supervise, support, and mentor clinical staff.
• Coordinate patient care and ensure quality standards.
• Develop, implement, and maintain clinical policies, procedures, and best practices.
• Monitor staff performance, productivity, documentation, and compliance.
• Assist with hiring, training, and onboarding clinical team members.
• Ensure accurate and timely documentation and medical record management.
• Communicate effectively with English- and Spanish-speaking patients and families.
• Collaborate with healthcare providers, administrative staff, and leadership.
• Respond to patient concerns to maintain positive patient experience.
• Ensure compliance with healthcare regulations and policies.
• Support BCCP processes, laboratory logs, and pharmacy ordering as applicable.

Skills

Bilingual (English/Spanish)

Leadership

Communication

Organizational skills

Time management

Problem solving

Education

Certified Medical Assistant (CMA)

Tools

EMR systems

Job description

Benefits

• 401(k)


• Employee discounts


• Health insurance


• Paid time off

About the Position

Family Planning Services of Lorain County is seeking an experienced bilingual Clinical Manager to lead daily clinical operations and support the delivery of high-quality, compassionate, and culturally responsive patient care. The ideal candidate is fluent in English and Spanish and brings strong clinical judgment, leadership, organization, and communication skills.

Key Responsibilities

• Oversee daily clinical operations, workflow, staffing, and scheduling.


• Supervise, support, and mentor clinical staff.


• Coordinate patient care and help ensure quality standards are consistently maintained.


• Develop, implement, and maintain clinical policies, procedures, and best practices.


• Monitor staff performance, productivity, documentation, and compliance.


• Assist with hiring, training, and onboarding clinical team members.


• Ensure accurate and timely documentation and medical record management.


• Communicate effectively and respectfully with English- and Spanish-speaking patients and families.


• Collaborate with healthcare providers, administrative staff, and organizational leadership.


• Respond to patient concerns and help maintain a positive, respectful patient experience.


• Ensure compliance with applicable healthcare regulations and organizational policies.


• Support Breast and Cervical Cancer Program (BCCP) processes, laboratory logs and maintenance, and pharmacy ordering, as applicable.

Required Qualifications

• Fluency in English and Spanish.


• Current Certified Medical Assistant (CMA) credential.


• Experience using electronic medical record (EMR) systems.


• Strong leadership, communication, problem-solving, organizational, and time-management skills.


• Ability to work effectively in a fast-paced clinical environment.


• A compassionate, professional, dependable, and team-oriented approach.

Preferred Qualifications

• Previous clinical leadership or management experience.


• Experience with the Breast and Cervical Cancer Program (BCCP), laboratory logs, laboratory maintenance, or pharmacy ordering.

What We Offer

• Competitive compensation.


• Paid sick leave.


• Personal time.


• Vacation benefits after one year of employment.


• Health insurance.


• Retirement benefits.


• Professional development opportunities.


• A supportive, collaborative work environment.

Equal Opportunity Statement

Family Planning Services of Lorain County is an equal opportunity employer. We value a diverse workforce and consider qualified applicants without regard to legally protected characteristics.