Bilingual Clinical Assistant

Planned Parenthood of the Pacific Southwest; Orem (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision insurance

Paid holidays

Paid time off

Job summary

Planned Parenthood Association of Utah is hiring a full-time Clinical Assistant at the Utah Valley Clinic. You will support clinical care, manage clerical tasks, and help train interns and volunteers while ensuring a positive patient experience.

We value bilingual English/Spanish staff, strong computer skills, and a commitment to respectful, nonjudgmental care. The role operates in a team-based, patient-centered environment with comprehensive benefits.

Qualifications

• High school diploma required; clinical experience preferred.
• Bilingual English/Spanish required.
• Experience in a medical center setting is preferred.

Responsibilities

• Assist with patient care and clinical tasks under supervision.
• Handle financial and clerical duties; schedule appointments and document visits.
• Support facility upkeep and training of team members, interns/externs, and volunteers.
• Provide accurate information about Planned Parenthood services and care options.
• Maintain patient records and input data into the computer system.
• Assist the medical provider in examination rooms and discuss abortion options per policy.

Skills

Bilingual English/Spanish

Clinical support

Computer literacy

Education

High school diploma or equivalent

Tools

EMR system

Job description

WHO WE ARE

Planned Parenthood Association of Utah (PPAU) is a non‑profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

ABOUT THIS POSITION

Our Utah Valley Clinic is hiring a full‑time (40 hours/wk) Clinical Assistant, eligible for full benefits.

In this team‑based role, you’ll support a range of clinical and administrative functions. Responsibilities include assisting with patient care, handling financial and clerical tasks, supporting facility upkeep, and helping train team members, interns/externs, and volunteers. You’ll also provide accurate information—within your training and scope—about Planned Parenthood services, resources, and care options, while delivering high‑quality healthcare and an excellent patient experience.

We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply.

Job Duties

• Ability to communicate with clients in a non‑directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the persons needs.
• Assure center opening, closing, maintenance and cleanliness of the clinic is completed as scheduled
• Performs routine office duties, including, but not limited to, answering the telephone, making appointments, providing referrals, explaining and collecting fees, entering client information into computer.
• Maintains client record systems and lab results and ensures accurate input of information into the computer system
• Interviews clients according to client‑centered education methods to obtain medical history and provide client education.
• Provides factual, nonbiased information to all clients about all FDA approved birth control methods and information those seeking abortion in accordance with PPAU policy and medical guidelines
• Assists medical provider in the examination rooms.
• Describes the difference between medical and surgical abortions.
• Performs phlebotomy, specific laboratory duties for abortion services including processing products of conception.
• Assures medical office is clean and appropriately stocked with proper equipment and supplies.

What We're Looking For

• Graduation from high school or equivalent is required
• 2 years of clinical experience preferred
• Experience in a medical center setting,
• Education in the medical area or in family planning is preferred but not required.
• Computer competency is preferred
• Bilingual English/Spanish speaking Required.

$20.43 - $21.43 an hour

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work‑life balance for everyone.

The salary for this position is $20.00 an hour. Additionally at PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution

Here is a snapshot of the benefits we provide:

• Affordable medical and dental benefits, including family coverage and employer premium sharing.
• Voluntary Vision, Pet Insurance, Accident & Identity Protection benefits
• Company paid $150k basic life insurance.
• Company paid short‑term and long‑term disability coverage.
• 403(b) and Roth plan with 4% employer match.
• Generous PTO
• 13 paid holidays, including a float holiday and a birthday holiday.
• Free subscription to CALM App.
• 8 weeks 100% paid parental leave after one year of service
• Unlimited access to the EAP (Employee Assistants Plan)
• A caring and empowering workplace culture!
• Option to purchase critical illness insurance and additional life insurance including spouse and child.

As a mission‑driven agency, PPAU is deeply invested in a people‑first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high‑quality healthcare.

Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to apply—regardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

WHY WORK AT PPAU?

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Our Commitment to Inclusion, Equity, and Access

PPAU believes sexual health is essential to every person’s overall health and well‑being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.